Job Description

Welcome to Air Partner – where the skies are not the limit, they're just the beginning!

Are you an experienced Account Manager / Air Export Agent looking for a busy and varied role that allows you to utilise your range of sales and broking skills within a close-knit team? If so, apply now as we are looking for an Account Manager to join our Atlanta, GA office on a hybrid model. This role is responsible for the booking and execution of time critical shipments, providing tailored solutions to meet clients' critical transportation needs. The Account Manager will act as the primary point of contact, coordinating with sales, vendors and operators to deliver exceptional service, optimize efficiency, and drive revenue growth.

To be effective in this role you will need to demonstrate a deep understanding of time-critical logistics, strong problem-solving skills, and the ability to perform under pressure. The ideal candidate will proactively manage client expectations, anticipate challenges, and deliver innovative solutions to maintain service excellence in a fast-paced environment.

Accountabilities

• Provide a variety of Time Critical Services, including Hand Carry (OBC), Next Flight Out (NFO), partial and full charters, hybrid solutions, and road transport, while enhancing Air Partner’s brand awareness among customers and suppliers.
• Understand aircraft/truck types, size, capabilities
• Route, Track & Trace loads in process
• Ability to communicate effectively with customers and vendors
• Develop and grow relationships with customers and vendors
• Identify, communicate, and resolve any issues with shipments
• Be flexible for assignments outside regular working hours and demonstrate the ability to perform efficiently in time-critical and challenging situations.
• Ensure delivery of KPI’s while displaying the values & behaviours expected. Promoting all products while caring for Air Partners clients within the US region.

Candidate Requirements

• Experience in air freight or freight forwarding with a focus on Time Critical Services is an advantage.
• Strong market knowledge of both airlines and customers.
• Outstanding organizational, prioritization and time management skills
• Excellent written and verbal communication skills
• Ability to learn quickly in a fast-paced environment
• Ability to multitask/manage multiple shipments at once

Established in 1961, Air Partner is an international aviation services group and we're inviting you to join our crew. As a key player in the Wheels Up family, we're soaring to new heights in private aviation and aviation services with a team of over 2000 professionals globally. We're also proudly a Delta Air Lines premium partner – talk about flying in good company!

Providing world class aircraft charter services and aviation safety and security solutions, we're the go-to for industry giants, commerce champions, governments, and private jetsetters. We also flex our wings in both civil and military circles globally.

Our Charter Division comprises of group charter, private jets, cargo, and specialist services. Group Charter charters large airliners to move groups of any size. Private Jets offers the Company's unique pre-paid JetCard scheme and on-demand charter for up to 19 people. Cargo charters aircraft of every size to fly almost any cargo anywhere, at any time.

But we're not just about the skies; we're about creating an atmosphere where you can thrive. We're committed to diversity, equity, and inclusion, and it's not just lip service. Our Environmental, Social, and Governance Strategy and our Diversity, Equity & Inclusion forum aren't just policies; they're our way of life. We were the first corporate sponsor of the European Pride in Aviation Network (EPAN) and proudly support our local communities through charitable initiatives and volunteering.

We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, "That's the place for me!" – we'd love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer we guarantee an interview for any disabled person meeting our job criteria. That's not just a promise; it's our commitment to an inclusive future.

What's the next step? A virtual interview where you get to show your stuff to our Talent Acquisition team. And if all goes well, you'll be meeting our business teams in person. Need any adjustments for the journey? Just let us know; we're all about making sure you're comfortable and confident.

We encourage applications from every background so if you're ready to make your career take off, check us out at . Your next adventure is just a click away!

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