Job Description

Position: Business Office Manager 

Organization: Campbell Street

Location: The Bridges at Ankeny located in Ankeny, IA

ABOUT CAMPBELL STREET : Join the Campbell Street team and be part of a company that truly invests in its employees! Proudly Great Place to Work® certified , we are dedicated to creating a supportive and rewarding environment for our staff. We offer unique benefits , including tuition reimbursement, same-day pay, and a matching 401(k) , because we believe in taking care of the people who take care of others.

At Campbell Street, we welcome individuals at all stages of their careers —whether you're an experienced professional, looking for a career change, or completely new to the industry, we provide the tools and support you need to succeed. We offer flexible scheduling to accommodate those continuing their education, cover all CEUs and license renewals , and provide hands-on guidance through our clinical, operations, HR, business development, business office, and talent acquisition teams .

At Campbell Street, our Mission is simple yet powerful: Exceptional People. Extraordinary Care. We strive to create a lasting, positive impact in everything we do. Guided by our SMART Values — Servant Leadership, Mirror First, Always Do the Right Thing, Resilience, and Transparency —we foster a culture of integrity, support, and excellence. These principles shape how we serve our residents and empower our staff, ensuring a compassionate and purpose-driven environment where everyone can thrive.

As we continue to grow and serve more residents across the Midwest , we are looking for compassionate, driven individuals to join our team. If you’re looking for a fresh start, a new opportunity, or a chance to build a meaningful career in healthcare, we invite you to apply today!

Duties and Responsibilities:

Manage, facilitate and responsible for accounts receivable, resident trust, banking deposits, daily census and applicable monthly, quarterly, and annual reports pertaining to cost reimbursement reporting. Perform all accounting functions of the facility in accordance with current generally accepted accounting principles and cost reimbursement principles relating to long-term care.

 Meet public and staff; organize and prioritize work and assure accuracy of areas of responsibility and records. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current prevailing federal and state regulations and established company policies and procedures.

  Accounts Receivable Function

• Review admissions to confirm payer information, available coverage, secondary payers and qualifying hospital stays.
• Verification of insurance benefits based on level of care provided.
• Maintain daily census information for each resident of the facility (see Census Function).
• Prepare and bill appropriate paying agencies (Private, Medicare, Medicaid, Private Insurance, Veterans Administration, Workers Comp, etc.) monthly in accordance with the established due dates on the monthly calendar and as provided by month-end close procedures.
• Prepare billings for centralized billing function if appropriate.
• Timely and thorough follow-up of all receivables billed out of the facility for payment status.
• Proper and timely recording of collection notes on all delinquent accounts.
• Timely reporting of non-collectible accounts to the Administrator.
• Appropriate write-off of delinquent accounts after all collection efforts have been exhausted.
• Timely posting of all payments to resident ledgers (see Cash Receipts Function).
• Continuous monitoring of resident ledger accounts for accuracy and status of collection action.

  Resident Trust Function

• Ensure that all resident funds are maintained in accordance with current state/federal guidelines.
• Dispense resident trust funds as requested from residents and obtain proper signatures for withdrawn funds.
• Deposit and post all receipts into the resident trust fund on a daily basis.
• Closely monitor accounts on a continuous basis to ensure accounts do not get overdrawn or exceed the maximum limit for Medicaid eligibility as established by state law.
• Provide each resident/responsible party with a quarterly accounting of his/her funds managed by the facility.
• Reconcile and replenish resident trust cash as often as needed to ensure funds are available for resident withdrawals.
• Maintain all signed withdrawal forms in the monthly trust folder.
• Reconcile resident trust bank account monthly, post interest earned to resident trust accounts and replenish bank fees,
• Provide month end resident balances report and trust reconciliation every month to the Administrator.

  Cash Function

• Monitor opening of mail to ensure all payments received are recorded.
• Check depository bank account on a daily basis for electronic payments received to record into accounts receivable system.
• Deposit all payments received and post to appropriate accounts/residents on a daily basis.
• Reconcile depository bank account to Point Click Care cash receipts journal prior to close of month end.
• Reconcile and replenish all petty cash accounts at least once a month, more often if necessary.

  Census Function

• Reconcile census on a daily basis to ensure the manual and financial census’ are in agreement.
• Continuous monitoring of payer changes and entry into Point Click Care to reflect accurate occupancy and payer relationship.
• Ensure that all room changes, transfers, discharges and leaves of absence are recorded properly and timely in Point Click Care to reflect an accurate census.
• Consistent communication of census information to ancillary service providers to ensure accuracy of invoicing and charges.
• Consistent and effective communication with clinical staff to ensure accuracy of billing.
• Report all census discrepancies immediately to Director of Nursing.

AP Function

• Daily invoice entry
• Process bi-weekly vendor payments
• Run trial balance and send to Treasury Analysis weekly
• Research of accounts or vendor correspondence and inquiries

  Other Functions

• Participate in all departmental meetings, Morning and Medicare meetings.
• Greet all visitors to the facility in a courteous and professional manner.
• Communicate effectively and productively with co-workers and staff.
• Supervise work assigned to office assistant and/or receptionist if positions exist.
• Return phone messages in a timely manner.
• Be informed about current employment laws, rules and regulations.
• Perform related duties as assigned or as the situation dictates.

EDUCATION/REQUIREMENTS:

• Bachelor’s Degree preferred, or equivalent combination of education and experience.
• Must have 3 plus years business office experience.
• Must have working knowledge of bookkeeping or accounting principles, preferably in a healthcare setting to include Medicare, Medicaid, and third-party billing.

BENEFITS : At Campbell Street, we believe in taking care of our employees just as they care for others. We offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Whether you're looking for great insurance options, financial security, or educational support, we’ve got you covered.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Long-Term & Short-Term Disability
• Paid Life Insurance Policy + Additional Voluntary Life Insurance
• Accident & Critical Illness Insurance
• Matching 401(k) Retirement Plan
• Same-Day Pay
• Student Loan Repayment - If you have ANY existing student loans we pay toward them on your behalf up to $250/month.
• Generous Paid Time Off (PTO)
• Employee Assistance Program (EAP)

At Campbell Street, your well-being, growth, and financial future matter —join us and experience the support you deserve!

Important Notice:

Campbell Street willnever ask candidates to pay for job placement, training, or provide banking orfinancial information during the hiring process. If you receive an unsolicitedoffer or interview request that seems suspicious, please contact us directly atkray@campbellstreetsl.com to verify its legitimacy.

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