Chief Operating Officer (COO) Job at Confidential, Houston, TX

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  • Confidential
  • Houston, TX

Job Description

The Chief Operating Officer (COO) is a key member of the executive team, reporting directly to the CEO. The COO will be responsible for overseeing end-to-end operations across the organization, including clinical laboratory operations, customer experience, logistics, and operational strategy. The role requires a disciplined operator with deep experience building scalable systems and processes in a fast-growing diagnostics or healthcare organization. This individual will ensure operational excellence, cross-functional alignment, and a culture of continuous improvement.

Education and Experience:

  • Bachelor’s degree in Business, Healthcare Administration, or related field; Master’s degree (MBA or MHA) preferred.
  • 10+ years of progressive leadership experience in operations within healthcare, diagnostics, biotech, or a related field.
  • Prior experience as a member of an executive team and reporting directly to the CEO.
  • Strong understanding of clinical laboratory operations and customer experience optimization.
  • Experience leading in high-growth and/or private equity-backed environments.
  • Proven success in developing scalable operational systems and processes.

Key Responsibilities:

  • Oversee and align all core end-to-end operational areas, including clinical operations, customer experience, logistics, and business operations.
  • Align operational strategy with company goals, ensuring quality, efficiency, and scalability.
  • Design and implement operational processes that support compliance, productivity, and exceptional customer experience.
  • Partner with executive leadership on strategic initiatives and organizational readiness for long-term growth.
  • Oversee quality assurance and continuous improvement initiatives across core operational functions.
  • Optimize cost structure and resource utilization while maintaining high standards of service and compliance.
  • Build and lead high-performing teams through mentorship, performance management, and clear KPIs.
  • Partner cross-functionally with finance, commercial, and clinical teams to support overall business objectives.

Skills and Competencies:

  • Strong strategic and operational acumen
  • Clear alignment with the company’s values
  • Strategic thinker with a high level of discipline and ownership
  • Leadership in complex, regulated environments
  • Ability to translate strategy into execution
  • Collaborative and adaptable, with strong change management capabilities
  • Expertise in quality systems, SOP development, and lab accreditation processes
  • Data-driven decision-making and performance analysis
  • Excellent communication and executive presence

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