With over $500 Million in assets located in beautiful Tampa, FL, Trax Credit Union has over 45,000 members, 9 branches, an amazing employee culture, strong history of member service excellence and is one of the most respected financially sound organizations in the area. The vision at TRAX is to empower their members to embrace their financial wellbeing each and every day. Trax wants you to make your life journey count and their mission is to enrich the lives of their members by providing quality financial services within the credit union philosophy of people helping people while maintaining a strong financial foundation.
Trax Credit Union is in search of a strategic and forward-thinking individual to join their organization as the next Chief Operating Officer (COO) . The COO is a key member of the Executive Leadership Team, responsible for leading day-to-day operations and ensuring Trax Credit Union delivers exceptional and consistent member experience. This role provides strategic and operational leadership for retail delivery, contact center services, product and lending operations, business planning, compliance, vendor partnerships, and member service channels—both physical and digital. The COO is accountable for building operational scalability, service excellence, and regulatory compliance across all business lines.
Key Areas of Responsibility:
Retail Delivery & Branch Strategy
Member Contact Center & Remote Channels
Product & Lending Operations
Compliance & Risk Management
Process Improvement & Operational Efficiency
Vendor & Partner Management
Strategic Planning & Execution
Analytics & Performance Monitoring
Culture & Leadership
Qualifications:
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