Customer Service Representative Job at CRG, Fargo, ND

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  • CRG
  • Fargo, ND

Job Description

Customer Service Representative

Location: Fargo, ND

Opportunity: 1 year contract

Shift Details:

  • 9:30 AM to 6:00 PM
  • Monday - Friday

Pay: $20.00/hr

CRG Benefits

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

Benefits Options:

  • Medical / Health Insurance (Multiple Plan Options)
  • HSA and FSA Options (CRG will match $500 of your HSA contributions!)
  • Vision and Dental Insurance
  • Virtual Visits for Urgent Care, Psychiatry, and Therapy
  • 401K - CRG matches up to 4%!
  • Life and AD&D Insurance
  • Long-Term & Short-Term Disability Insurance
  • Accident, Hospital, & Critical Illness Insurance

Responsibilities:

  • Provide exceptional customer support via telephone and email, delivering prompt, accurate, and helpful responses.
  • Resolve customer complaints and concerns with professionalism, composure, and a solutions-driven approach.
  • Diagnose, assess, and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
  • Monitor and track the progress of delivery routes, ensuring timely and accurate updates to customers.
  • Scan haul-away pods and verify stamps to ensure proper tracking and timely delivery.
  • Process changes or cancellations to delivery orders seamlessly, minimizing disruption and maintaining a positive customer experience.

Qualifications:

  • Proficiency in Microsoft Office Suite, including MS Project, Word, Excel, and PowerPoint
  • Strong communication and interpersonal skills with a customer-centric mindset
  • 1+ year of experience in customer service or call center environment
  • Excellent organizational and multitasking abilities
  • A high school diploma or equivalent highly preferred

JN003

Job Tags

Contract work, For contractors, Immediate start, Remote job, Shift work, Monday to Friday,

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