Customer Service Representative Job at Maxcess, Eureka, MO

L1JwSnJ4QWFvUXNWYnkwOWZ3UldCbW4zVkE9PQ==
  • Maxcess
  • Eureka, MO

Job Description

Primary Responsibilities:

Act as the face of Maxcess to customers

Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.

Recommend best product based on customers’ business application and technical requirements.

Daily Responsibilities:

  • Configure quotes and orders to customer specification within 1 hour of receipt
  • Thoroughly communicate directly with customers, to ensure quote/order accuracy
  • Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments
  • Educate customers about terminology and product offerings, to improve customer satisfaction
  • Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
  • Proactively ensure that customer-specific requirements are documented and current
  • Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Support Managers) as needed
  • Cultivate an environment of collaboration, open communication, and accountability
  • Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
  • Other duties as assigned to meet departmental and company objectives

Candidate Requirements

  • Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative

OR

  • GED/high school diploma with a minimum of four years’ experience acting as a customer service representative
  • Willingness to undergo 12-24moh training period, and to constantly learn new processes, terminology, and products
  • Position located in Eureka, MO or Meadows of Dan, VA
  • Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
  • Hybrid office/work from home opportunity following initial onboarding period

Job Tags

Similar Jobs

Murr Incorporated

Landscape Architect Job at Murr Incorporated

Murr Incorporated is an established Landscape Architecture firm based in the North Houston area with an immediate opening for an L.A. with a strong design presence. Experience is diverse in the field of Landscape Architecture working with both public and private clients... 

MCS of Tampa

AV Technician Job at MCS of Tampa

 ...diploma or equivalent Certification Requirements: Ability to obtain a Florida State JLA (Jessica Lunsford Act) Badge. ~ OSHA 10/30, CTS, Creston, AMX, or Extron certifications desired Experience Requirements: ~2 years of Low Voltage or Control Systems experience... 

C&E Rentals

Local CDL Driver - Class A or B Job at C&E Rentals

 ...C&E Rentals is hiring a Class A or B CDL Driver in Vancouver, WA, to deliver and pick up construction equipment. Were locally owned, offer steady work, and run clean, well-maintained trucks. We are an Oregon Trusted Carrier and take safety seriouslyyour safety... 

HW Kia of West County

Automotive Sales Job at HW Kia of West County

 ...Join the Fastest Growing Kia Dealership in Missouri! Are you in the top 20% of your field? Do you have what it takes to excel at the fastest-growing Kia dealership in Missouri? We've grown new car sales by over 50% and have been officially recognized by Kia for our... 

Dover Corporation

Welder Job at Dover Corporation

 ...This job description reflects current status, right to make changes reserved. Work Environment Work in this position is in a factory floor environment. While performing the duties of this job in a factory setting, the employee may be exposed to fumes or airborne particles...