Customer Service Representative Job at Pyramid Consulting, Inc, El Paso, TX

L0JoTW9STVlwUW9RYWlVK2NnTlNEV2I5WFE9PQ==
  • Pyramid Consulting, Inc
  • El Paso, TX

Job Description

Immediate need for a talented Customer Service Representative . This is a 06+months contract opportunity with long-term potential and is located in El Paso, TX (Remote) . Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-67597

Pay Range: $17 - $17.25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience. Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me.
  • Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
  • Mitigates and prevents complaints from being escalated to resolve in initial contact
  • Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
  • Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
  • Maintains performance and quality standards based on established contact center metrics
  • Provides customer service in a high pace contact center environment over the phone, via live chats and emails
  • Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
  • Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
  • Performs other duties as assigned
  • Complies with all policies and standards

Key Requirements and Technology Experience:

  • Key Skills; Call Center 2+ years
  • Data Entry
  • Bilingual with Spanish
  • Customer Service
  • Multitasking- interacting and multitasking using multiple systems and programs simultaneously
  • Active listening, Coachable, Team player
  • Typing Speed- 40 WPM and Customer Service Skills
  • High School diploma/GED

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here .

Job Tags

Contract work, Local area, Immediate start, Remote job,

Similar Jobs

Grand Casino

Spa Massage Therapist Job at Grand Casino

 ...The Opportunity Administer professional Spa Services to Guests, utilizing knowledge of and providing services based on licensing and/or certifications held. To do well in this role, you will need to have excellent customer service skills. You should also be capable of... 

Great American Insurance Group

Senior Property Claims Representative Job at Great American Insurance Group

 ...not limited to residential and commercial real property, commercial vehicles, commercial...  ...limit and ensures payments are made in a timely manner. Maintains accurate and detailed...  ...benefits are available to eligible full-time and part-time employees. Your recruiter can... 

Adams & Martin Group

Long-Term Document Review Attorney Job at Adams & Martin Group

 ...assisting a downtown St. Louis law firm in their search for a Document Review Attorney to work on a contract basis. This position will be...  ...will be document review. This position is full-time, 100% remote. Candidates must be actively licensed and in good standing within... 

BeOne Medicines

Executive Director, Product Strategy and Valuation Job at BeOne Medicines

The Executive Director, Product Strategy and Valuation position will lead a team of approximately six individuals and be part of the GCSO Leadership Team. This role will be responsible for guiding the team to build commercial and business case assessments for both business... 

Bath & Body Works

Retail Assistant Store Manager-PARK PLACE MALL Job at Bath & Body Works

 ...Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores At Bath & Body Works, everyone belongs. We are committed to...  ...leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the...