Customer Service Representative Job at Pyramid Consulting, Inc, El Paso, TX

L0JoTW9STVlwUW9RYWlVK2NnTlNEV2I5WFE9PQ==
  • Pyramid Consulting, Inc
  • El Paso, TX

Job Description

Immediate need for a talented Customer Service Representative . This is a 06+months contract opportunity with long-term potential and is located in El Paso, TX (Remote) . Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-67597

Pay Range: $17 - $17.25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience. Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me.
  • Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
  • Mitigates and prevents complaints from being escalated to resolve in initial contact
  • Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
  • Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
  • Maintains performance and quality standards based on established contact center metrics
  • Provides customer service in a high pace contact center environment over the phone, via live chats and emails
  • Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
  • Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
  • Performs other duties as assigned
  • Complies with all policies and standards

Key Requirements and Technology Experience:

  • Key Skills; Call Center 2+ years
  • Data Entry
  • Bilingual with Spanish
  • Customer Service
  • Multitasking- interacting and multitasking using multiple systems and programs simultaneously
  • Active listening, Coachable, Team player
  • Typing Speed- 40 WPM and Customer Service Skills
  • High School diploma/GED

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here .

Job Tags

Contract work, Local area, Immediate start, Remote job,

Similar Jobs

Mom's Meals | A Purfoods Company

VP of Research & Development Job at Mom's Meals | A Purfoods Company

844e202c-5b81-4c53-864f-f92663f13fb3 Position Summary The Vice President of Research and Development will lead the innovation, formulation, and development of high-quality, nutritious, and market-leading home-delivered meal solutions. This role requires a strategic...

Get It - Hospitality

Legal Assistant - Hospitality Relevance: Experience in hospitality - Remote | WFH Job at Get It - Hospitality

 ...discrimination cases. We are seeking a full-time, experienced Legal Assistant to join our office located in Bridgewater, MA. The...  ...experience in personal injury law. **Job Type:** This is not a remote position, and qualified candidates must be able to commute to the... 

Epsilon

Senior .NET Developer Job at Epsilon

Overview Employer: Epsilon Data Management LLC Job Title: Senior .NET Developer Job Requisition: 6630.6563.12 Job Location: 6021 Connection Drive, Irving, Texas 75039. Required to work from Company Office (Irving, TX) certain days per week. ...

Ambassador Personnel, Inc.

Machine Operator Job at Ambassador Personnel, Inc.

 ...new things? We do! We are looking for an experienced Machine Operator with experience in preventative machine maintenance, using hand...  ...s) neat, establishes and maintains locations for supplies and equipment, stocks work areas with essential supplies as they are depleted... 

H.J. Martin and Son

Commercial Tile Installer Job at H.J. Martin and Son

Green Bay, WICommercial Tile InstallerPosted on June 4, 2025Job ID: 1749044500Hours:Full-time; 40 or more hours per weekDepartment: Commercial FlooringStatus: Hourly/Non-exemptLocation: Green Bay, WICompany Description: H.J. Martin and Son is a diversified...