Customer Service Representative Job at RLG Healthcare, Garner, NC

L0JCRG9STVhvZzBTYnlVNmVnaFVCbW4yV2c9PQ==
  • RLG Healthcare
  • Garner, NC

Job Description

RLG Healthcare, a division of Resource Label Group, LLC, leads the way in providing innovative packaging solutions to the Healthcare market. RLG Healthcare provides a one-stop shop for all pharmaceutical packaging needs including labels, folding cartons and boxes, inserts, outserts, IFUs and DFUs, Med Guides, and physician support literature. Our industry-best lead times are made possible by our coast-to-coast manufacturing footprint and our dedicated team of packaging specialists with a passion for quality and service.

We are seeking a Customer Service Specialist to join our team in Garner, NC! This role goes beyond traditional customer service – it is a key position responsible for overseeing the entire order process, ensuring accuracy, efficiency, and seamless coordination with production. This role requires direct communication with customers, sales representatives, and production teams to manage order details, resolve inquiries, and oversee fulfillment timelines. The ideal candidate will have experience in customer-facing order management within a manufacturing, printing or packaging environment and the ability to handle multiple priorities in a fast paced setting.

This position is onsite at our Garner, NC, facility and will report to the Customer Service Manager.

Responsibilities:

  • Serve as the primary point of contact for customers regarding order status, specifications, and updates, ensuring seamless order processing from entry to fulfillment.
  • Review, confirm, and process customer orders, ensuring alignment with production schedules, manufacturing capacity, and shipping requirements.
  • Communicate with customers and sales teams to clarify specifications, requirements, delivery timelines, and special requests.
  • Maintain clear and fluid communication across all levels of the organization and notify all pertinent plant personnel of any special orders or requests around purchasing, production, or rush orders.
  • Work closely with production managers to align orders with manufacturing capacity and deadlines.
  • Participate in daily production meetings to ensure orders are progressing according to customer expectations; provide clear and timely updates to customers and sales teams regarding order changes, delays, or issues.
  • Route job jackets, artwork, and customer supplied materials to appropriate departments to ensure seamless production.
  • Update job tickets and production reports with clear and accurate notes and communicate adjustments to production staff to ensure all teams have a thorough understanding of the customer’s needs.
  • Receive tickets for shipped or delivered products to begin billing process, verifying all shipping information matches customer requests.
  • Promptly service or escalate customer inquiries and complaints, exhibiting excellent customer service and follow through.
  • Maintain detailed and accurate records of customer interactions, order modifications, and follow-ups.
  • Ensure all order documentation is complete, accurate, and accessible to relevant teams.
  • Other duties as assigned.

Qualifications:

  • 3+ years of experience in customer service, order management, or a similar role in manufacturing, preferably in printing or packaging.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously, ensuring timelines and expectations are met.
  • Ability to interpret technical specifications, job tickets, and production schedules.
  • Excellent communication skills, both verbal and written, for customer interactions and internal coordination.
  • Strong attention to detail with a commitment to accuracy in order processing and documentation.
  • Demonstrated ability to work independently, take initiative, and problem-solve to effectively manage the order process.
  • Strong relationship management skills, with a focus on providing excellent service and building long-term customer partnerships.
  • Proficiency in calculating figures such as discounts and percentages, along with the ability to read and interpret rulers, scales, and other measurement tools.
  • Proficient with ERP or order management systems and Microsoft Office
  • Ability to regularly sit, stand, walk, and lift up to 30 lbs

Why work with us? Take a look at all we have to offer!

  • Paid Time Off and Paid Holidays
  • Comprehensive and Competitive Medical, Dental and Vision coverage
  • Company Paid Short-Term Disability Insurance and Life Insurance
  • Additional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
  • Excellent 401(k) retirement plan with generous company contribution
  • We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth
  • potential within our organization
  • We believe in rewarding our employees with performance-based salary increases

Check out this video to learn more about us!

Job Tags

Holiday work,

Similar Jobs

UCLA Health

On-Call Crisis Counselor - Clinical Social Worker, Per Diem Job at UCLA Health

 ...provides ongoing, longer-term, trauma-informed therapy and other support services for victims and their significant others.The On-Call...  ...orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and... 

State of Florida

HUMAN RESOURCE MANAGEMENT INTERNSHIP Job at State of Florida

 ...Requisition No:853414 Agency: Multiple Working Title: Internship Salary:To Be Determined by the Agency Posting Closing Date: 06/30/2026 Human Resource Management Internship State of Florida Opportunities are located throughout Florida Internship... 

Fond du Lac Cold Storage

Delivery Driver (Non-CDL) Job at Fond du Lac Cold Storage

Apply for this job Delivery Driver - Class D License; must be 21 years old Chilled Soliutions, LLC , located in Bolingbrook, IL was founded in 1998. We specialize in Temperature Controlled warehousing of wine, cheese, chocolate & craft beer. We have more than 75 refrigerated...

Three Kings Hospitality LLC

Wine Director Job at Three Kings Hospitality LLC

 ...The team behind cocktail bar Monkey Thief is opening a wine bar in Hell's Kitchen. We are excited to bring our special brand of hospitality to the wine arena. Same Same, a wine and global inspired tapas bar seeks a highly invested Wine Director. We seek someone with... 

Klintworth & Rozenblat IP

Patent Attorney/Agent Job at Klintworth & Rozenblat IP

 ...Klintworth & Rozenblat IP is currently seeking a patent attorney/agent with a degree in Mechanical Engineering, Electrical Engineering, or Physics. Candidates should have 5-15 years of experience in drafting patent applications, with excellent writing skills, effective...