Are you an enthusiastic, motivated senior professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match!
Who are we?
Bizzdesign is a thriving SaaS company, that has been transforming industries for the past 25 years, headquartered in Paris (FR) and Enschede (NL). We are a dedicated team of over 600 diverse individuals, representing over 32 nationalities, collaborating in over 19 countries.
At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand. We offer an environment defined by integrity, low ego, problem-solving, and effective teamwork.
Our software platform plays a pivotal role in enabling global organizations, with many of them listed as Fortune 500 companies, to make informed decisions and drive change. Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.
What impact will you make?
As Customer Success Manager, you are the strategic expert in leading Bizzdesign’s customers on the path to success, utilizing Bizzdesign solutions and expertise, in continuous strategic dialogue with customers’ key stakeholders.
In the early phase of a customer’s lifecycle, you are actively engaged with customers, making sure the expected business value is delivered and in later stages, you strengthen relationships, manage health, and mitigate risks to drive value with Bizzdesign continuously.
You are part of the Customer Success team, dedicated to supporting our most valuable customers in the Fortune 1000 space, with a personal focus on a selected group of customers in North America. This team is part of Bizzdesign’s Customer Success Organization (CSO).
Bizzdesign’s CSO provides expertise, training, consulting, and support to ensure our software is a true “solution” to solve critical challenges for our customers. The mission of CSO is to optimize and grow customer value.
The Customer Success team supports this mission by challenging both the strategic customers and Bizzdesign to increase the impact of using Bizzdesign solutions, with successful post-sale onboarding support, business value delivery discussions during implementation, and proactive engagement to drive customer health and opportunities to grow further Bizzdesign adoption in these organizations.
All of this is driven by customer satisfaction, support references, and success stories with a focus on retention and software revenue growth to ensure the future success of Bizzdesign.
Your tasks include:
Customer Success Engagement
Customer Success Coaching
Reference/Advocate support
Renewals
What are we looking for?
You have a strong background in technology-enabled consulting services, particularly within large SaaS enterprises.
This role requires at least seven years of experience in Business Consulting or Change Management, along with a solid understanding of enterprise and business architecture.
Experience & Expertise
Communication & Customer Engagement
Mindset & Approach
Additional Requirements
What is in it for you?
Recruitment process
For this role, you can expect the following hiring process:
Are you ready to start building your future with us? Let’s meet up for a cup of coffee online and see if we have a match!
For additional information about the role of Customer Success Manager, please contact Sophie Thomas who is the Global Recruiter via sthomas@mega.com
Please Note:
Our search is focused on candidates based in the USA, with a focus on finding a candidate located in Austin, TX and Boston, MA.
Please submit your application through our website or directly via this LinkedIn job post. Email applications will not be reviewed.
To all recruitment agencies: We have our recruitment needs fully covered, and we kindly ask that you refrain from contacting our recruiters or hiring managers. We do not entertain unsolicited acquisition attempts stemming from our job ads.
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