Job Description

All American Heating and Cooling is a rapidly growing family owned residential HVAC company with over 40 years of dedication to the Sarasota community and surrounding areas and a steadfast commitment to excellence. We take pride in taking care of our customers and employees and believe in fostering a work-life balance that empowers individuals to thrive.

Are you a charismatic and motivated Dispatcher with a flair for engaging conversations over the phone? Are you skilled at connecting with individuals and building rapport? If you are seeking an exciting opportunity to launch your career, All American Heating and Cooling is eager to connect with you!

Responsibilities: 

• Assess customer inquiries via phone and allocate appropriate technicians to service appointments.
• Communicate precise information to technicians to ensure proficient and high-quality customer interactions.
• Effectively manage the schedules and requirements of all technicians in the field.
• Provide regular updates to customers regarding the progress of technicians throughout the day.
• Maintain precise customer records within our database.
• Document the outcomes of each service call and generate comprehensive report summaries for senior management.
• Achieve daily revenue targets by strategically prioritizing service calls.
• Demonstrate professionalism in customer interactions, fostering positive relationships and encouraging repeat business.
• Address customer requests promptly, resolving issues and actively promoting the brand.
• Participate in ongoing training initiatives to enhance sales skills and ensure swift, accurate dispatch of incoming orders.
• Cultivate a base of highly satisfied customers, aiming to transform them into enthusiastic advocates for our brand.

Qualifications: 

• Minimum of one (1) year of proven experience as a dispatcher in HVAC or plumbing.
• Ability to work at our Lakewood Ranch office location.
• Availability to work from 8 AM to 5 PM on a consistent daily basis.
• Proficiency in basic computer skills, including Microsoft Word, Excel, and Outlook.
• Excellent customer service skills with strong verbal and written communication abilities.
• Highly desirable, but not mandatory: Experience using ServiceTitan or Housecall Pro 
• Preferred: Familiarity with Nexstar.
• Successful completion of a background check and drug test.

If you're ready to be a part of something special, apply today and become a valued member of our exceptional team!

Job Tags

Full time,

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