Job Description

About Greater Cleveland Regional Transit Authority:

The Greater Cleveland Regional Transit Authority (RTA) provides transportation services for 150,000-200,000 customers on a typical weekday, or about 45 million rides annually, through a variety of services. In 2016, RTA provided 18.1 million vehicle-miles of service on all modes -- HealthLine, bus, Paratransit, light rail, heavy rail, and vanpools. RTA is the 2019 recipient of the prestigious American Public Transportation Association (APTA) Gold award for Bus Safety & Security Excellence. We are proud to be one of northeast Ohio’s major employers with a workforce of over 2,100 employees carrying out our mission of Connecting the Community.

We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program and participation in the Ohio Public Employee Retirement System (OPERS.)

Serves as administrative support to the Deputy General Manager (DGM) or Executive Director (ED) and divisional/departmental management. Prepares correspondence, reports, and coordinates daily schedule and travel arrangements. Organizes and maintains files. Creates and produces presentation materials including letters and reports. Compiles and summarizes a variety of informational or statistical materials.

Duties:

• Schedules appointments for the DGM/ED and maintains calendar.
• Monitors regularly scheduled appointments and meetings.
• Anticipates and resolves scheduling conflicts.
• Screens and supplies routine information to callers and visitors.
• Receives, screens and distributes incoming mail.
• Responds to routine correspondence.
• Periodically drafts responses to more involved correspondence.
• Organize, set priorities, meet deadlines, and follow up.
• Microsoft Office and email-program skills.
• Types and distributes letters, memos, speeches and minutes of meetings.
• Copies materials as needed.
• Receives and distributes mail.
• Makes travel arrangements for staff as necessary and prepares travel expense reports.
• Creates purchase requisitions as required.
• Strong communication skills (verbal and written).
• Maintains extensive listing of current and archived records.
• Coordinates archival and maintenance of records in assigned division/department in accordance with record retention schedule.
• Interacts with Records Administration regarding the creation, implementation, and maintenance of the uniform filing system.
• Receives requests and researches designated topics.
• Extracts and compiles relevant information from various sources.
• Composes and types reports, letters, etc.
• Compiles and summarizes a variety of information or statistical materials.
• Research customer complaints and compile stats.
• Reviews reports with DGM/ED for final approval.
• Bilingual experience is a plus.

Minimum Requirements:

• 5 to 7 years of progressive office administration experience
• High school diploma or GED equivalency

Environmental Conditions: This person will work predominantly in an office-type environment.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear, and speak. The employee may be required to work at a computer workstation for more than 5 hours a day.

Mental Demands: Reading, studying, focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.

AN EQUAL OPPORTUNITY/ADA EMPLOYER/DRUG-FREE WORKPLACE

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