Job Description

Job Summary:

SYNERGY HomeCare, the fastest-growing national franchisor of non-medical in-home care, is expanding its Legal team with the addition of a Franchise Administration Manager. Reporting directly to our in-house legal counsel, the Franchise Administration Manager will play a crucial role in supporting the franchise function. Responsible for franchise agreement compliance issues and renewal processes. This dynamic role will involve a wide range of responsibilities, including collaboration with cross-functional teams in Marketing, Product, Operations, Franchise Development, and Leadership.

The selected candidate will support a rapidly expanding network of over 225 franchise partners across the U.S. This is an in-office position located in Tempe, AZ, and requires Monday through Friday availability, with possible evening hours as needed.

Duties/Responsibilities:

• Assist with the annual Franchise Disclosure Document (FDD) update process

• Trigger advance notice for all renewals and non-renewals, and draft new Franchise Agreements (FA) for General Counsel's review

• Support general counsel with preparing new agreements, renewals, default letters, termination notices and other ancillary documents.

• Review and manage the Notice of Default (NOD) and Notice of Termination (NOT) processes

• Ensure FranConnect is up to date with contracts, renewal dates, and other franchisee information

• Record transfers, terminations, and compliance communications in FranConnect

• Review and draft various vendor agreements, amendments and renewals and assisting with electronic signatures.

• Manage POSH licenses among franchisees

• Administer POSH Toolkit

• Administer the franchisee insurance/Certificate of Insurance (COI) process

• Monitor business licenses in FranConnect, ensuring they are up to date

• Oversee compliance processes, coordinating between business operations and franchise performance regarding notification of minimum MSQs (Minimum Standard Qualifications) and areas of non-compliance

• Conduct audits of franchisee compliance regarding minimum insurance coverage requirements

• Manage the relationship with vendor to secure new franchise partners’ licensure

• Assist with Financial Statement Compliance, Background Check Compliance, Renewal FDDs, and Territory Audits

• Coordinate travel and schedules for General Counsel

• Assist with the FSC (Franchise Support Center) insurance renewal process

• Perform other related duties as assigned.

Required Skills/Abilities:

• Exemplifies the SYNERGY HomeCare culture of empowerment and accountability:

  • Guide with Purpose

  • Create a Sense of Ease

  • Lead with Passion & Resilience

  • Be Intuitively Personal

• Strong written and verbal communication skills, with the ability to articulate procedures and requirements to a variety of audiences.

• Proficient in Google Suite and Microsoft Office.

• Strong time management skills with the ability to multi-task and prioritize multiple projects and requests simultaneously.

• Well organized with a high attention to detail and accuracy.

• Strong analytical skills.

• Provide excellent customer service to both internal and external clients.

Education and Experience:

• Bachelor’s degree in paralegal studies or related field, paralegal certificate preferred or equivalent combination of work experience and education.

• 2+ years of experience in Legal, Lease Management, Contract Administration, Franchise or related fields.

• Background in franchising preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Compensation details: 60000-85000 Yearly Salary

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