Looking to kickstart your IT career with a company that values curiosity, drive, and top-tier service? LaSalle Network is hiring Help Desk Agent Level 1 professionals for a 6-month contract in Naperville, IL. This is a prime opportunity to break into the IT space and gain real-world experience supporting critical tech functions for an enterprise client during a high-demand season.
We’re looking for self-starters who thrive on clear communication, excel at customer support, and can juggle chats, emails and phone calls with confidence. You’ll begin with two weeks of in-person training, then transition into a mix of onsite and remote work based on your assigned shift.
Help Desk Agent Level 1 Responsibilities:
Provide first-level support for clients, including password resets and basic tech help
Deliver white-glove service to ensure an exceptional client experience
Manage support tickets from intake to resolution
Keep documentation up-to-date and accurate
Escalate complex issues as needed
Help Desk Agent Level 1 Requirements:
Office 365 familiarity and basic troubleshooting skills
Clear, confident communication (written and verbal)
Organized, proactive, and eager to grow
Available to work assigned shifts, including potential weekend and evening hours
If you're hungry to learn and looking for a career path—not just a job—this is a fantastic entry point into enterprise-level IT.
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