Job Description

Location: Seattle , WA

Job Description:

We are seeking a skilled and dedicated Application/ Technical/ Network IT Support Technician to join our dynamic team. In this role, you will be responsible for providing comprehensive technical support for our business-critical software applications. You will play a crucial role in ensuring smooth operations, resolving issues, and contributing to the continuous improvement of our application services!

Key responsibilities:

• Good communication skills, with the ability to explain complex technical concepts to non-technical users.
• Prioritizing customer needs with the ability to work both independently and as part of a team.
• Knowledge of application performance monitoring tools.
• Application Services.
• Release & Deployment.
• Reporting & Management.
• Excellent problem-solving and trouble-shooting skills.

Required Skills:

• Associate’s degree /bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 2 years of IT Support experience, preferably in installing, configuring, supporting, and administering food and beverage management software products.
• Flexibility to work during US hours and in 24x7 shifts as required.
• Experience with IT service management frameworks preferred (e.g., ITIL).
• Understanding of SCCM.
• Solid understanding of networks, PCs, and ability to resolve installation issues.
• Familiarity with operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
• Hardware installation and replacement process.
• Configuration support process.
• Staging and Installation support process.
• Experience with Hardware and software trouble-shooting.
• Experience with POS (Point of Sales)/ Retail technology.
• Have knowledge of Printers connectivity etc.
• Knowledge on Switches, Routers.
• Experience with Networking protocols (DHCP, TCP-IP etc.).
• Experience with Reimaging of desktop/ laptops.
• End Point management (Kaseya).

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

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