Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists end-users/customers in resolving their IT issues accurately and promptly. Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests. Interacts with the end-user to resolve the user's technical issues. Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem. Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.
...programs. As a Senior Facilitator, you will take on a leadership role in piloting, executing, and evaluating programs, while also mentoring other facilitators and providing strategic input to improve organizational learning and development initiatives. A career with...
...Description Heavy Equipment Demolition Operator Job Type Full-time Total Wrecking is seeking qualified Heavy Equipment Demolition Operator(s) to join our team, specializing in the removal and demolition of industrial structures using specialty attachments...
...SUMMARY: This position is open to a Nurse Practitioner or Physician Assistant in the Pediatric Surgery Clinic. The Advanced Practice Practitioner is accountable for a "defined" patient population. Functions in the roles of expert practitioner, consultant, educator, patient...
...and support implementations of our Vault Safety solution. We want innovative thinkers with... ...implementation programs. This is a remote, full-time permanent role with Veeva. This... ...configuration Provide subject matter expertise on Drug Safety and Pharmacovigilance for...
...Helping the technicians to get up to speed in the field. This role has a lot of growth potential, as you would be setting up the training road map with the help of current L&D members and with time you would be looking to hire somebody alongside you. Renewable...