Job Description

Job Summary:

Our client is seeking a IT Solutions Analyst to join their team! This position is located in Minneapolis, and will be responsible for incident management, assessing business impact, and prioritizing incidents.

Duties:

• Serve as a liaison between technical support teams and business stakeholders
• Ensure incidents are logged and managed within the ServiceNow system
• Monitor dashboards to track incidents in real time and assess priority levels
• Manage system enhancements and process improvements to optimize performance
• Collaborate with teams to implement and refine system workflows
• Prepare and coordinate necessary system changes, ensuring proper documentation
• Facilitate daily stand-ups and troubleshooting sessions
• Work closely with external vendors responsible for application support
• Coordinate cross-functional teams to resolve technical and business-related issues
• Track and analyze incidents, trends, and system performance using Excel
• Create and deliver presentations using PowerPoint to communicate insights and recommendations
• Oversee business and technical ticket management, ensuring timely resolution
• Address issues related to job events, reporting errors, data inconsistencies, and system failures
• Support processes related to field operations, including meter installations and interface troubleshooting

Desired Skills/Experience:

• Bachelor’s degree required
• 5+ years of experience managing incidents and system enhancements
• Strong problem-solving skills with experience in system troubleshooting
• Excellent written and verbal communication abilities
• Proficiency in ServiceNow (ITSM)
• SAP ISU experience preferred
• Proficient in MS Office Suite.

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered

$25.20 - $36.00 (est. hourly)

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