Job Description
Vaco is seeking an Operations Manager for a top client Real Estate client in Phoenix, AZ. This Operations Manager must have Real Estate experience and will be responsible for managing the day-to-day operations of the office and managing the real estate brokers. This person will work with clients, train new agents, and manage work schedules. This is a fully onsite position in Scottsdale and paying 100k+ per year depending on experience. Our client is growing rapidly and is known for an excellent employee-centric culture. Interviews are being held this week!
Responsibilities: - Ensure compliance with Arizona Department of Real Estate (AZDRE) regulations by following legal requirements and maintaining high industry standards.
- Oversee day-to-day operations, including client engagement, training, and schedule management.
- Contribute to the company's success by pairing each potential client with the right agent.
- Coordinate meetings, review current client listings, facilitate agent and contractor transactions, and maintain accurate records of financial and business activities under your scope.
- Lead recruitment efforts, including the hiring of real estate agents and brokers, and actively participate in the interview and evaluation process.
- Build and nurture strong relationships with top-performing agents, promoting continuous feedback and fostering growth and improvement.
- Ensure a fair and equitable distribution of leads among agents.
- Improve agent retention by developing new ways to support the team, promoting a culture of collaboration, care, and connection.
- Resolve complex transaction issues requiring broker intervention:
- Address broker-to-broker disputes and manage client-agent transaction conflicts.
- Oversee the annual errors & omissions insurance submission.
- Stay up-to-date with industry trends, technology, and market conditions. Collaborate with the education and marketing teams to create content that aids agent development.
- Manage relationships with local platforms such as Costar, LoopNet, and Crexi. Assist agents in adhering to company sales policies, the NAR® Code of Ethics, and Real Estate Commission rules.
- Investigate and transfer data to the CRM, providing training for brokers as needed.
- Contribute to the development of sales processes, review marketing materials, templates, and procedures, and work to enhance transaction management services and the client experience. This includes participation in Weekly Team Meetings and Monthly Broker Meetings.
Minimum Qualifications:
- At least 7 years of experience in real estate sales or brokerage, including 3 years in a management role.
- Strong technical knowledge of commercial real estate contracts.
- A servant leader dedicated to helping others reach their goals.
- High standards of confidentiality, integrity, professionalism, and good judgment, with the ability to stay composed under pressure.
- Excellent communication and listening skills, capable of guiding agents toward successful outcomes with empathy and confidence.
- A relationship-focused individual, committed to fostering collaborative relationships with other brokerages.
Job Tags
For contractors, Local area,