Job description
DUTIES AND RESPONSIBILITIES:
Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
Perform other job related functions as assigned.
EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.
EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.
KNOWLEDGE AND SKILLS: Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries. Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Adherence to strictly enforced dress code required.
The salary range for this position is: $21,528 plus individuals may be eligible to participate in the company's Sales Incentive Plan. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
Job Type: Full-time
Benefits:
Compensation package:
Schedule:
...Must be able to commute to the office in Los Angeles daily during training and 1- 2x a week thereafter. Previous experience as an Agency Recruiter or Corporate Recruiter. Previous managerial or hourly experience in the hospitality or F&B field with a continued...
...are we looking for in a candidate? A sharp individual with an entrepreneurial mindset An individual that is a team player and works well under pressure An individual with professional communication skills Benefits Hands on training Weekly pay Bonuses...
D'Leon Consulting Engineers is seeking a Cost Engineer in Los Angeles, CA The Cost Engineer reports to the Project Controls Manager. The successful candidate will have proven cost engineering experience with complex, multi-phase, multi-million dollar construction and...
...JOB DESCRIPTION: A Fund Transfer Product Processing Specialist is an entry level position responsible for processing various clients' capstock, expenses, and other cash transactions. In addition, the specialist is responsible for cash clearing account reconciliations,...
...Innovate with Us as a Plastic Injection Technician Are you prepared to enhance your career in a state-of-the-art manufacturing setting? Foreman Tool and Mold is calling experienced professionals to join us, emphasizing innovation and precision in our injection molding...