Job Description

Program Manager

Location : Hybrid onsite schedule in Culver City

Duration : 6 months to start

Pay : Up to $89.95/hour, DOE (W2 and option for benefits)

Planet Interactive is looking for a Program Manager to join our well-known Fortune 500 client on a 6-month contract. This role will be 40 hours per week and is hybrid onsite in Culver City, California.

The ideal candidate brings a wealth of knowledge and experience in CRM issue/crisis escalation for marketing operations and execution. They have experience in online services (SAAS) and are comfortable with subscription-based services at scale. The primary focus of this role will be on process improvement & understanding customer impact.

Program Manager Responsibilities :

• Demonstrate strong technical and people problem-solving skills and the ability to structure problems into actionable plan
• Direct large cross-functional teams to drive system-scale process and automation developments (having ML/AI experience is a plus)
• Support weekly and monthly review meetings on issues, improvement areas, insights
• Create technical documentation to capture incident/issue symptom, root cause, business impact, and resolution

Program Manager Qualifications :

• BA/BS or advanced degree in Marketing, Engineering, or Project Management
• Deep technical knowledge with marketing CRM system such as Salesforce or others
• Own program strategy, end to end delivery, and communicating results to senior leadership
• Experience with process optimization, issue escalation, automation, and cross-functional stakeholder management
• Experience with content creation, post mortem, and technical writing
• Experience working with engineering, product, and marketing operations
• Track record of changing the status-quo with data and excelling in ambiguous and constant changing environments
• Phenomenal cross-group collaborator, self-starter and big-picture problem solver

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