Job Description

Sterling Search Partners is helping an Oxford client with its search for a Retail Manager. The Retail Manager will be responsible for managing the day-to-day operations of the store, including supervising staff, managing inventory, ensuring a high level of customer service, and meeting sales goals. The role requires a strong leadership presence, the ability to drive performance, and ensure store operations run smoothly.

Key Responsibilities:

• Team Leadership: Supervise and motivate staff, providing training, coaching, and performance reviews to ensure excellent customer service and productivity.
• Sales Management: Set and achieve sales targets; monitor sales performance and make adjustments to sales strategies as necessary.
• Customer Service: Ensure that customers receive exceptional service at all times, resolve customer issues or complaints, and foster customer loyalty.
• Inventory Management: Oversee stock levels, order supplies, manage inventory control, and ensure products are displayed effectively to drive sales.
• Store Operations: Maintain store appearance, including cleanliness and organization, ensuring the store is visually appealing and safe for customers and staff.
• Budgeting and Financial Oversight: Manage store budgets, control expenses, and maximize profitability through cost-effective operations.
• Staff Scheduling: Create staff schedules to ensure the store is adequately staffed during peak hours and seasonal events.
• Marketing and Promotions: Implement in-store promotions, assist with marketing campaigns, and ensure that promotional materials are placed and displayed properly.
• Compliance: Ensure compliance with health and safety regulations, store policies, and company standards.
• Reporting: Prepare daily, weekly, and monthly reports on sales, expenses, and store performance to upper management.

Required Skills and Qualifications:

• Previous retail management experience, preferably in a similar industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and interpret financial data and sales reports.
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Experience with retail software and point-of-sale (POS) systems.

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