Job Description

Front Desk Specialist – Physical Therapy Office (Preferred Clinical Software Experience)

Location: Waipahu, Wahiawa, Waianae, Oahu, HI

Job Type: Full-Time

About Us:

Since 1991 , First Physical and Functional Rehab has been dedicated to providing exceptional rehabilitative care to the Hawaii community. With locations in  Waipahu, Wahiawa, Waianae, and Oahu , we offer comprehensive services for  orthopedic injuries, sports injuries, third-party liability cases, workers’ compensation claims, motor vehicle accidents, and more.

Our goal is to deliver the  best practices and care for all patients, ensuring improved health, mobility, and quality of life. We specialize in  Medical Massage, Manual Therapy, and the  Hoffa Technique , offering personalized and innovative treatments to support recovery and wellness.

Key Responsibilities:

• Serve as the first point of contact for patients, visitors, and inquiries, both in-person and via phone.
• Schedule and coordinate appointments efficiently while maintaining the office calendar.
• Verify patient information, insurance details, and manage billing processes.
• Collaborate with therapists and administrative staff to ensure seamless patient care and scheduling.
• Accurately maintain and update patient records using  WebPT or similar practice management software.
• Provide exceptional customer service and address patient questions or concerns promptly.
• Handle office tasks, including managing correspondence and maintaining a welcoming reception area.

Qualifications:

• High school diploma or equivalent required.
• Preferred experience with WebPT or similar practice management software.
• Minimum  one year of office or scheduling experience , preferably in a healthcare setting.
• Strong communication skills, both written and verbal.
• Ability to manage a high volume of calls and tasks with professionalism and efficiency.
• Exceptional organizational skills and attention to detail.
• Ability to work both independently and collaboratively as part of a team.
• Proficiency in Microsoft Office and basic computer skills.

What We Offer:

• A supportive, team-oriented work environment.
• Opportunities for growth and professional development.
• Competitive compensation and benefits package.

How to Apply:

If you’re passionate about providing excellent customer service and have the skills we’re looking for, we’d love to hear from you! Submit your resume and a brief cover letter outlining your qualifications and interest to jobs@firstphysical.com or apply directly via LinkedIn.

Help us continue to deliver exceptional care and service to Hawaii's community!

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