Job Description

Workflow Scrum Master Summary

The Workflow Scrum Master will balance agile workflow with robust project management skills, ensuring short-term task completion and long-term operational efficiency. The Scrum Master is a pivotal team member for planning, tracking, reporting, and optimizing workflows while actively resolving roadblocks and supporting cross-functional teams to meet deadlines and client expectations.

Primary Responsibilities

1. Project Management Software : Use tools like Workzone or Agile-specific platforms to review, enter, assign, and track project tasks. Ensure all incoming project requests are complete and accurate to enable effective prioritization.
2. Agile Facilitation and Workflow Planning : Lead Agile daily stand-ups, sprint planning, and retrospectives, and develop workflow plans that align with client objectives, deadlines, and team capacity.
3. Task Prioritization and Scheduling : Schedule monthly tasks, special projects, and recurring workflows to meet objectives and maintain an efficient production timeline.
4. Resource Allocation : Assign appropriate team members and resources based on skills, project requirements, capacity, and availability.
5. Monitoring and Issue Resolution : Conduct daily reviews of active projects, flagging late or at-risk tasks. Troubleshoot and resolve workflow interruptions or project challenges in collaboration with all team members involved.
6. Performance Monitoring and Reporting : Analyze and report on delivery performance and team capacity, creating transparent status updates for leadership and team members. Adjust workflows as needed based on data and team feedback.
7. Cross-Team Collaboration : Act as a liaison across departments, fostering communication and collaboration to resolve interdepartmental dependencies and bottlenecks.
8. Meetings and Transparency : Organize and lead regular status monitoring meetings to review project and task timelines, budgets, and objectives, ensuring alignment and accountability.
9. Tracking and Reporting Enhancements : Manage unique processes like QR code and telephone number provisioning, UTM tracking, and maintaining detailed tracking spreadsheets for internal and external use.
10. Continuous Improvement : Research and share insights on industry trends, project management/agile methodologies, and emerging technologies to drive innovation and best practices within the team.
11. Team Enablement : Foster a collaborative and supportive team environment, providing coverage and support to production/digital/marketing managers and leadership as needed.
12. Strategic Recommendations : Identify inefficiencies or areas of improvement in workflows and suggest or implement enhancements to achieve better project outcomes.
13. Support Production Efforts : Assist the production director as needed and provide coverage for the production team, ensuring continuity and support across projects.

Required Knowledge, Skills & Abilities

1. Bachelor’s degree in marketing, communications, or related field.
2. 4+ Years of proven experience in workflow management and delivery.
3. Excellent written and verbal communication skills.
4. Strong project management, capacity planning, organizational, analytical, problem-solving, and multi-tasking skills.
5. Able to work under tight deadlines and handle multiple tasks simultaneously.
6. Able to work independently and as part of a team.
7. Excellent interpersonal skills and customer service orientation.
8. Show willingness to learn new methods, procedures, or techniques. Shift your priorities in response to the demands of a situation. Bounce back from setbacks and maintain a positive attitude.
9. Strong attention to detail.
10. Must be able to proofread own work and the work of others.
11. Proficient in the use of Microsoft Office Suite and Production Management Systems.

Working Conditions and Physical Requirements

The job is usually performed indoors in a traditional office setting. The position is a hybrid in-office position (unless otherwise approved), and standard hours of work and days are 8:00 a.m. – 5:00 p.m., Monday through Friday. The position is in the office Monday through Thursday, and the option to work remotely is available on Fridays. Occasional local travel may be required.

Activities include:

1. Extended periods of sitting and extensive work at a computer monitor.
2. The ability to communicate orally with clients, candidates, management, and coworkers, both individually and in front of a group, is crucial.
3. Regular use of the telephone and email for communication is essential.
4. Hearing and vision within normal ranges are essential for everyday conversations, receiving ordinary information, and preparing or inspecting documents.
5. It requires good manual dexterity when using standard office equipment (e.g., computers, mobile devices, copier/scanners).
6. No heavy lifting is expected; exertion up to 30 lbs. of force (e.g., tablet, laptop, computers, office supplies) may occasionally be required.
7. The employee is required to bend and stoop.

Core Values

• Do what’s right for the customer, the Cornerstone Team, and our partners
• Stay in the solution
• Sense of Urgency and Accomplishment
• CHOP: Collaborative, Helpful, Open, and Positive
• Don't Take Yourself Too Seriously

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