Job Description

About Us:

Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. Applying our uniquely tested end-to-end methodology, we seamlessly integrate our expert teams and global supply chain to turn wild dreams into high-return realities. Our difference lies in our approach to partnership and our commitment to social responsibility—proudly B-Corp certified and working exclusively with vetted and approved partners.

Position Summary: At Twelve our strength is the efficiency with which we deliver leading-edge products and support to those we serve. We’re proud to set the standard for success across the promotional and private label industry. The key to our success is our most important asset, our people. To help us continue our growth, we’re seeking a seasoned and strategic operations and logistics guru to join our highly skilled team. As an ideal candidate, you have proven experience managing and developing client relationships in a dynamic and fast-moving environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries.

Key Responsibilities:

Order Fulfillment/Processing

• Manage and execute retail operations flow, including PO/SO processing, invoicing, inventory allocation, product updates, portal management, and EDI processes
• Communicate order status and commit dates to the retail team and client; manage escalation internally on late or critical orders driving delays
• Oversee client PO and production timelines, work with vendors to ensure timely completion of active POs; record and track production statuses
• Manage multiple concurrent projects (all at different stages of the product development cycle)
• Gather and update vendor pricing, quotes, and order quantities; Manage and update COGS
• Collaborate with cross-functional teams to control project changes, minimize risks, and keep the team accountable for their deliverables
• Oversee domestic and global production (China factories, US, and 3rd party vendors)
• Generate and submit invoices for all retail orders; follow up on payment status as needed; Enable department stores’ EDI compliance, review and report chargebacks; investigate and dispute charges with retailers as needed
• Negotiate pricing with vendors and factories to enable strategic advantage for Twelve, while maintaining a strong vendor partnership

Logistics and Supply Chain Coordination

• Identify optimal shipment and transportation routes for warehousing/distribution
• Coordinate transportation and delivery of finished goods, components, and shipping materials; Ensure proper documentation and tracking of domestic and international transportation

Qualifications:

• Proven experience as a production manager or in a similar role, with at least 7+ years of industry experience
• Experience with Prop 65, REACH testing and social compliance required
• Extensive knowledge of shipping and distribution channels
• Knowledge of product QA/QC standards required
• Competency in Microsoft platforms (Excel, Powerpoint, Word), Google platforms, project management tools and the ability to quickly master and implement new applications and systems
• An agile, resourceful problem solver that can adapt within a constantly evolving business
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Detail-oriented, highly organized, and able to multi-task – must be able to keep up with multiple clients, emails, timelines, launches, purchase orders simultaneously and with accuracy and timeliness
• Excellent interpersonal and communication skills and prioritizes relationship building with both internal team and client guides
• Strong knowledge of EDI and ASN data flows, shipping optimization, vendor compliance and routing guide standards, familiarity with FDA regulatory compliance, and overall distribution and supply chain trends
• Experience managing direct reports
• NetSuite experience strongly preferred
• EDI/SPS Commerce experience preferred

What you can expect:

• Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
• Mental Health Mondays: once a month our offices close globally (that's 12 additional days per year!)
• Generous Paid Time Off – Including your birthday, personal days, time-off around holidays.
• Paid Parental Leave
• Summer Fridays
• Discretionary bonuses

Salary: $80k - 95k depending on experience

Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.

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