Job Description

Job purpose:

As a Store Manager, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission with your team and customers. You are a motivated business leader responsible for the store’s success, carrying out all necessary activities to achieve the objectives. You support your team in ensuring an excellent sales experience by being present on the store floor and leading by example in placing the client first. You are a driven, inspiring leader who works directly with your team to achieve their personal sales targets. You guide and develop the team by working closely with them, preparing them for success through careful planning, and ensuring their internal growth as a true coach and mentor.

Key Responsibilities:

Supervising the Business

· Lead the sales team to achieve and exceed targets by maximizing and improving sales performance determining the success of the store

· Analyze performance closely to propose development plans

· Guide the team in achieving and improving KPI’s using cross-selling and up-selling techniques in alignment with the Retail department

· Be a Brand Ambassador within the local market, evaluate opportunities to attract new clients, increase foot traffic and build loyal relationships

· Be available on the sales floor, upholding a high level of quality and exceptional customer service

· Achieve store financial targets by tracking store expenditures

· Promote omni-channel awareness within the team, and motivate and assist them in utilizing digital tools to enhance client relations and achieve business goals

Develop the customer experience

· Place the Client first, leading by example to cultivate a friendly environment and ensuring the Team is committed to addressing their every requirement and desire

· Encourage a client-oriented mindset by establishing and preserving solid client relationships, while reinforcing valuable after-sales experiences

· Ensure exceptional client satisfaction and high levels of client service by implementing the “Brand Selling Ceremony”

· Collaborate with other corporate departments to execute client engagement programs and events, ensuring client loyalty and enhancing client spending

· Take initiative to discover opportunities for acquiring new clients to boost store sales

· Actively resolve any customer complaints to uphold the client relationship with a successful outcome

Team Management

· Encourage a constructive and professional team environment that fosters trust, integrity and outstanding performance, leading by example

· Be a mentor, building team cohesion through strong communication and establishing a dynamic and optimistic environment, evident to the client

· Promote the sharing of information among team members and proactively organize daily briefings on targeted subjects

· Comprehend the needs and priorities, educate and motivate the store team on product expertise, sales strategies, customer service, and company guidelines and procedures

· Recognize skills within your team to recommend for internal growth opportunities, presenting the suggestions to the Retail Manager to establish the appropriate development processes

· Ensure team growth by providing guidance and conducting follow-ups on individual development plans

· Engage and hire top talent from the market through networking and scouting

Store Operations

· Ensure the team demonstrates the greatest attention and regard for the product, clearly reflected in every ceremony or exchange

· Guarantee that the display draws in clients and optimizes sales, following Company guidelines—actively seek Visual Merchandising and Marketing Department support according to store requirements

· Guarantee compliance with Company guidelines on cash handling, stock management, logistics, and all key reporting duties mandated by the head office

· Give insights and proposals when required to the Visual Merchandising team

· Collaborate with the Retail department to plan local events by setting ambitious and achievable goals for each client

· Ensure top-quality standards and service throughout store events

Qualifications

· Demonstrated experience in retail management or a similar role

· Excellent written and verbal communication skills

· Strong leadership and decision-making abilities

· Ability to work in a fast-paced environment and manage multiple responsibilities

· Natural talent for motivating and developing teams

· High level of flexibility and ability to solve problems

· Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays as needed

· Knowledge of inventory management and merchandising

· Familiarity with selling ceremony and client journey/discovery process

· Strong customer service skills

· Proficient in Microsoft Office and retail management software

· Proficiency in English is required, and other foreign language skills are a plus

· At least 5 years of experience in store management; luxury retail and/or beauty preferred

About Santa Maria Novella:

Officina Profumo-Farmaceutica di Santa Maria Novella sets its roots back to 1221 in Florence and it is acknowledged as the oldest pharmacy in the world. Its apothecary art legacy crosses more than eight centuries and it is deeply intertwined with Florence history, personalities and social tissue in a continuously renewed alchemy of tales and wonders. The brand carries its activities in the very same places where they all began, uniquely, more than 800 years ago.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status

protected by federal, state, or local law.

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