Job Description

About Wally

We’re Wally, a fast-growing D2C dental startup that recently closed our Series A funding round, backed by top-tier venture investors like Bling Capital, Myelin VC, Jack Abraham (co-founder of Hims), as well as the leading dental technology provider. We are building the future of dental care. For $249 per year we offer our members unlimited cleanings, exams, and whitening - no insurance needed. Members visit our Wally owned and operated locations to receive state-of-the-art, personalized care.

This matters because the old-school dental experience has nothing to do with patients. Each year Americans waste $22B paying for fillings that don’t need to be drilled. This is a result of the misalignment created by insurance companies that force dentists to push unnecessary and pricey cosmetic work on patients.

With a growing member base for our NYC locations and ambitious plans for 2025, are creating a new role to lead our studios to deliver an exceptional member experience at Wally locations and achieve our KPIs.

What will YOU be working on?

As Studio Growth Partner, you'll own (alongside your Clinical Partner) the operations at one of our Wally locations. You will set and execute on KPIs to ensure we deliver an excellent member and clinical experience, as well as deliver strong economic performance of the location. You'll be responsible for hitting metrics with hands-on management.

You will focus on: 

• Own P&L performance: Identifying and implementing operational changes that increase our cashflows from your Wally location
• Analyzing / modeling key metrics: Daily and weekly analysis of key location + clinician performance metrics to optimize location performance.
• Maximizing location schedule: Adjusting the clinician and patient schedule to create the best flow of patients through the location to achieve the metrics 
• Evaluate team performance: Monitoring key performance metrics, providing feedback, and implementing solutions and programs to help the team at the location hit targets and goals
• Monitor clinician satisfaction: Collecting and analyzing clinician satisfaction data to identify opportunities to enhance clinicians' overall experience.

What We’re Looking For:

• 2-5 years work experience in any role or capacity
• Experience in restaurant, hospitality, or retail industry at any point in your career
• Demonstrated analytical skills with Excel and a desire to learn new analytical programs
• Excellent communication skills
• Willing to roll up your sleeves to get stuff done on the ground
• Growth and outcome-driven mindset
• Motivated to work in a fast-paced, hard-working environment where outcomes are rewarded

What We Offer:

• Profit-sharing bonus incentive 
• Health insurance, professional development budget
• Mentorship from best-in-class innovators
• Opportunities for professional growth and development in a high-impact role

How to Apply:

Reply to this posting or email your resume to Chelsea@hiwally.co and include a quick note in your email about why you're excited to help us re-create the dental experience. 

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