Teller Job at Granite Bank, Champlin, MN

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  • Granite Bank
  • Champlin, MN

Job Description

Job Summary

As a Teller you will be a pivotal part of our commitment to delivering exceptional service to our customers. Reporting to the Market President, your role will encompass a wide range of responsibilities, including processing customer transactions, handling phone inquiries, and ensuring a superior customer experience.

Job Responsibilities

  • Create a welcoming atmosphere for our customers.
  • Process transactions accurately and efficiently.
  • Accuracy in cash counting, ensuring cash drawer is in balance, within assigned limits and is secure.
  • Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This also includes following bank-wide policies and procedures.
  • Cross-sell bank products and services during teller interactions, contributing to revenue growth.
  • Professionally handle incoming calls, directing calls to the appropriate departments or individuals when necessary.
  • Cultivate strong customer relationships by actively listening to their concerns and providing prompt solutions.
  • Manage escalated customer issues with professionalism and efficiency, escalating when necessary.
  • Collaborate with the Operations Manager and Customer Service team to implement customer feedback and improve overall service quality.
  • Additional duties as assigned.

Qualifications/Skills

  • High school diploma or equivalent.
  • Proven experience in a customer service role, preferably in a banking environment.
  • Exceptional interpersonal skills, with an ability to empathize and build rapport.
  • Strong attention to detail and mathematical proficiency
  • Previous Cash Handling
  • Ability to effectively manage multiple tasks in a fast-paced environment.
  • Professional appearance and demeanor.
  • Detailed understanding of banking services and products.
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and relevant software programs.
  • Excellent communication, sales, and negotiation skills.

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