Responsible for driving sales for Cox products and services in an approved Big Box Retail location or other assigned location while ensuring customer satisfaction and loyalty by handling customer requests, inquiries and complaints regarding orders, billing and service in a professional manner. Implements sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. The Sales Associate is responsible for meeting established sales, revenue, and customer experience objectives by ensuring customers are provided with the appropriate product and accessory solutions. As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering an outstanding customer experience.
Responsibilities
· Guides customers through the purchase decision and activation process of Cox product offerings (cable, data, voice, and wireless).
· Responsible for meeting established sales objectives by matching customer needs with the right products and services.
· Ensures individual sales targets are met (This role is hourly PLUS commission)
· Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
· Builds and maintains relationships with potential and existing customers
· Aids customers in completing purchases and resolving issues
· Strives to exhibit best-in-class customer service skills
· Contributes to sales area up-keep and cleanliness
· Clearly explains and illustrates product and service capabilities and continuously expands on industry knowledge.
· May be required to work in other locations that are in proximity to ‘home store' to meet the needs of the business
Qualifications
· HS diploma or GED
· Ability to meet established sales, retention, and customer experience target goals
· Willingness to work a flexible schedule which includes weekends, evenings, and holidays
· Computer literacy with an aptitude for learning communication products and services
· Must have reliable, consistent transportation and ability to work at a variety of retail locations
· Strong interpersonal and communication skills to effectively sell products using a solutions-based approach
Preferred Experience
· 1 or more year of experience preferred in related field (i.e. Sales, Retail Sales, etc.)
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Shift:
Weekly day range:
Work Location: In person
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