Job Title: UX Architect
Location: HYBRID IN MINNEAPOLIS, CHICAGO, AND NYC
Duration: 6+ Months with Possible Extension
Job Details:
WORKING HOURS: 9am – 6pm CT
TOP REQUIREMENTS: User experience design (3-5yrs), product design (3-5yrs), visual design (3-5yrs).
JOB DESCRIPTION:
As an Experience Designer, you will:
• Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to
plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps
and demonstrate a solution's potential for success.
• Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new
trends to inform the research and design process.
• Translate business, contractual, technical, and user needs into end-to-end customer, employee, and
3rd-party experiences that are accessible, inclusive, and compliant.
• Designs omni-channel experiences that help customers meet their goals, are empathetic and easy to
use, improve customer satisfaction, and drive deeper product adoption.
• Deliver experiences that have been validated through experimentation, testing and optimization.
• Conduct design within an agile environment and champion the integration of design across the
entire release cycle (discover, deliver, and assess).
• Conform with reusability standards by leveraging and/or expanding the Design System and
established platform capabilities.
• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes,
customer experience, etc.).
• Collaborate with design peers and key stakeholders (Product, Engineering, etc.) to ensure artifacts
and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity
across customer, client, and employee touchpoints for all business segments
Preferred qualifications, capabilities, and skills:
• Expertise on the critical interdependencies among product model system elements that help and
hinder performance; ability to plan and design solutions that synchronize resources to achieve
business results using business metrics, key performance indicators design systems, service
blueprints, and reusability.
• Demonstrates deep understanding of target customer through internal/external research (e.g.,
creation of personas, story maps, product chartering/mapping experience).
• Strong collaboration with product managers, software engineers, and agilists to execute product
vision and roadmap.
• Facilitation of cross-functional human-centered design sessions to build empathy for users, create
alignment on customer pain-points, and to identify continuous improvements for the product
roadmap.
• Preferred skills: design-thinking, user-centered design, product strategy, vision and planning, product
development, channel alignment and management, customer experience research, insight and
execution, performance measurement and optimization, marketing and analytics.
Minimum Qualifications:
• User experience design experience.
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