Job Description

Job Title: UX Architect

Location: HYBRID IN MINNEAPOLIS, CHICAGO, AND NYC

Duration: 6+ Months with Possible Extension

Job Details:

WORKING HOURS: 9am – 6pm CT

TOP REQUIREMENTS: User experience design (3-5yrs), product design (3-5yrs), visual design (3-5yrs).

JOB DESCRIPTION:

As an Experience Designer, you will:

• Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to

plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps

and demonstrate a solution's potential for success.

• Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new

trends to inform the research and design process.

• Translate business, contractual, technical, and user needs into end-to-end customer, employee, and

3rd-party experiences that are accessible, inclusive, and compliant.

• Designs omni-channel experiences that help customers meet their goals, are empathetic and easy to

use, improve customer satisfaction, and drive deeper product adoption.

• Deliver experiences that have been validated through experimentation, testing and optimization.

• Conduct design within an agile environment and champion the integration of design across the

entire release cycle (discover, deliver, and assess).

• Conform with reusability standards by leveraging and/or expanding the Design System and

established platform capabilities.

• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes,

customer experience, etc.).

• Collaborate with design peers and key stakeholders (Product, Engineering, etc.) to ensure artifacts

and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity

across customer, client, and employee touchpoints for all business segments

Preferred qualifications, capabilities, and skills:

• Expertise on the critical interdependencies among product model system elements that help and

hinder performance; ability to plan and design solutions that synchronize resources to achieve

business results using business metrics, key performance indicators design systems, service

blueprints, and reusability.

• Demonstrates deep understanding of target customer through internal/external research (e.g.,

creation of personas, story maps, product chartering/mapping experience).

• Strong collaboration with product managers, software engineers, and agilists to execute product

vision and roadmap.

• Facilitation of cross-functional human-centered design sessions to build empathy for users, create

alignment on customer pain-points, and to identify continuous improvements for the product

roadmap.

• Preferred skills: design-thinking, user-centered design, product strategy, vision and planning, product

development, channel alignment and management, customer experience research, insight and

execution, performance measurement and optimization, marketing and analytics.

Minimum Qualifications:

• User experience design experience.

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