VTC Field Support Specialist Job at Independent Software, Columbia, MD

L0JwTG9Cb1hvZ0FkWXlnL2ZRUmJEV1R5
  • Independent Software
  • Columbia, MD

Job Description

What You Will Do

As a VTC Field Support Specialist , you will provide on-site technical support for video teleconferencing (VTC) systems and end-user equipment. You will be responsible for the installation, configuration, troubleshooting, and maintenance of IT hardware and communication systems across customer environments. You will ensure continuous system functionality, resolve technical issues, and support mission-critical communication needs.

Key Responsibilities

  • Install, operate, maintain, and repair end-user devices including VTC systems, personal computers, thin clients, phones, printers, pagers, radios, and monitors.
  • Perform hands-on and remote technical support for integrated systems and subsystems.
  • Troubleshoot and resolve hardware/software issues for VTC and associated devices.
  • Install and configure software at customer and field locations.
  • Read and interpret technical manuals, diagrams, and schematics.
  • Maintain a high level of customer service and ensure user satisfaction.
  • Document support activities and technical resolutions accurately.
  • Work independently or as part of a team to complete assigned tasks in a timely manner.
Required Skills and Qualifications
  • Expertise in the installation and support of VTC systems and end-user hardware.
  • Proficient in troubleshooting technical issues related to devices and software.
  • Knowledge of Active Directory security policies and remote user support.
  • Skilled in reading and understanding technical documentation.
  • Strong problem-solving and analytical abilities.
  • Effective time management and task prioritization skills.
  • Excellent written and verbal communication to interface technical and non-technical users.
  • Ability to work with minimal supervision in a fast-paced environment.
Education and Experience
  • Minimum: High school diploma or GED with 4+ years of relevant technical experience
  • Associate’s degree and 2+ years of relevant experience may be accepted in lieu of the experience requirement.
Certifications
  • DoD 8570 IAT Level I Certification (e.g., CompTIA Security+ CE)
Clearance Requirement:
  • Must possess an active TS/SCI with Polygraph security clearance to be considered for this role .


Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Job Tags

Full time, Remote job,

Similar Jobs

Oregon Freeze Dry

Food Scientist Job at Oregon Freeze Dry

 ...Food Scientist Who? Does Food Scientist sound like your next job title? This exciting opportunity is offered by Oregon Freeze Dry, makers of Mountain House. Oregon Freeze Dry is a World Class, purpose-driven technology solutions company with nearly six decades... 

SnapDragon Associates, LLC

Controller Job at SnapDragon Associates, LLC

 ...future by championing employee growth and ensuring strong financial health to sustain its long-term goals. The Role The Controller will lead the Accounting Department, providing financial oversight and strategic solutions to maintain and enhance the companys... 

Addison Group

Fire Alarm Designer - Dallas Job at Addison Group

 ...Fire Alarm Designer - Dallas Location: Dallas, TX Salary $75K-100K NICET Certification is a big plus Job Summary: Under the guidance of the Design Manager, the Fire Alarm Designer will assist in the preparation of compliant fire alarm shop drawings utilizing... 

BYD North America

Materials Control Specialist Job at BYD North America

 ...retains the discretion of adding or changing the duties of the position at any time. JOB DESCRIPTION Collect information for material requests and obtain required signatures. Expedite transfers of materials from the stock area to the production area or sites.... 

MORA Asian Fusion

Earn $40/Hour as a Virtual Chat Assistant - Work from Home Job at MORA Asian Fusion

Are you tech-savvy, a great communicator, and looking for a flexible remote role? Join our team as a Virtual Chat Assistant and help deliver exceptional customer support through real-time chat. If you excel in problem-solving and multitasking, this role is perfect for you...