Customer Service Representative Job at Dawson, Lewis Center, OH

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  • Dawson
  • Lewis Center, OH

Job Description

Customer Service Representative (Non-Call Center)

Hardware Manufacturing

$20.00 per hour

Temp to Hire Monday-Friday, 8:00am- 4:30pm Lewis Center, Ohio (onsite)

What you’ll be doing:

· Assist customers, provide information as it pertains to products, place orders, maintain and ship orders by performing the following duties:

o Communicate with customers via phone, email, and in person

o Responsible for the maintenance and accuracy of customer information in Dynamics AX

o Enter, edit, confirm, and expedite orders as necessary

o Provide customers with pricing and availability of products

o Issue return number when necessary

o Communicate and process customer complaints following internal standards

· Manage difficult or emotional customer situations

· Respond promptly to customer needs

· Solicit customer feedback to improve services

· Respond to requests for service and assistance and meet commitments

Who we’re looking for:

· Ability to understand and follow basic instructions, short correspondence, and memos; communicate effectively in one-on-one and small group settings

· Proficient in basic math, including addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals

· Capable of solving practical problems with limited standardization; interpret written, oral, diagram, or schedule-based instructions

· Skilled in Microsoft Word, Excel, and Outlook

· Communicate clearly in positive or negative situations, listen actively, ask for clarification when needed, and respond effectively to questions

· Write and edit clearly, present data effectively, and interpret written information accurately

· Work well both independently and in a team; contribute to building positive team spirit, provide and receive feedback, and prioritize team success

· Treat others with respect, act with integrity, and uphold organizational values

· Handle pressure tactfully, treat everyone with consideration, and accept responsibility for actions

· Adapt to changing work environments and handle delays or unexpected events effectively

Please send qualified resumes to gmuarry@dawsoncareers.com

Job Tags

Hourly pay, Monday to Friday,

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