Help Desk Specialist Job at Insight Global, Seattle, WA

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  • Insight Global
  • Seattle, WA

Job Description

Must Haves:

  • 3+ years of helpdesk experience
  • Access control experience (SOX implementation)
  • Windows Microsoft 365 experience
  • Helping onboard new hire equipment
  • Triaging experience with desktops, software, printers, light building IT
  • Jira service desk
  • Screensharing support
  • In person support
  • Excellent communication and interpersonal skills, with a strong customer service orientation

Day to Day:

  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Diagnose and troubleshoot hardware and software issues, including operating systems, applications, and networking problems.
  • Document and track support requests using a ticketing system, ensuring timely resolution and follow-up.
  • Assist users with setting up and configuring new devices, software installations, and system upgrades.
  • Collaborate with other IT team members to escalate complex issues and implement solutions.
  • Maintain inventory of IT equipment and assist in procurement and deployment of new technology.
  • Conduct user training sessions and create user manuals or documentation as needed.
  • Stay updated on the latest technology trends and best practices in IT support.

The pay range for this role is $20-$23/hr

This is a 6 month contract, potential for extensions or conversion.

Job Tags

Contract work,

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