Job Description

Position: Pathways Case Manager/ Program Manager (Pilot)

Reports to: Director of Programs and Member Services

Compensation - $33 Hourly

Schedule – Monday through Friday

Benefits 

POSITION SUMMARY

Under the direction of the Director of Programs and Member Services, the Pathways Case Manager/Program Manager will work with a case management team, key partners, and employers to assist adult jobseekers within vulnerable populations (e.g. homeless, unstably housed, veterans, re-entry, homeless) to develop job readiness skills, enter and maintain placement within living-wage careers. The Pathways Case Manager/Program Manager will work with the community employers to strengthen the local workforce sector by increasing the employability and placement opportunities of jobseekers while simultaneously cultivating business relationships and providing employers with skilled applicants.

Upon career placement, they will provide members with follow-up services for one year after exit, close all cases, and coordinate with job developers and job coaches to ensure streamlined and timely services. The Pathways Case Manager/Program Manager will execute a coordinated, employer focused approach within the Trinity Center Workforce Development model that positively impacts the jobseeker, employer, organization, and community at large.

The Pathways Case Manager/Program Manager will track and document all services provided to members and employers as well as progress towards all program outcomes. They will also enter, organize, and maintain accurate data, reporting, and main files for all members to successfully meet all program outcomes. The Pathways Case Manager/Program Manager will coordinate and collaborate with all staff within Trinity Center, and outside partners/employers to ensure effective and streamlined services and delivery.

▪ 40% of the time will be providing job-readiness hard skill development services such as resume prep, placement, retention, and follow-up services for jobseekers 1-year after exit.

• 40% of the time cultivating and maintaining employer partnerships leading to living wage jobs from direct placements, hiring events, etc. as well connecting with various employer networks.

• 15% of efforts will be dedicated to entering, organizing, and maintaining accurate data, reporting, and main files for all members aligned and leading towards successful program outcomes, including administrative and compliance responsibilities.

• 5% of the time will support management and the entire Workforce Development team with assessment, planning, and improvement of the service delivery model and its execution.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Utilize various recruitment strategies, including social media and virtual platforms, to engage the community, partners, and other Trinity Center partners to recruit and intake adult jobseekers within various vulnerable populations (e.g., Homeless, eminently homeless, TAY, veterans, re-entry, disabled homeless) into Workforce Opportunity Program.

2. Provide approximately 50+ adult jobseekers with career planning job-readiness (hard skills) training; placement support into high growth industries; employment retention and follow-up services one-year after exit; and final case closure.

3. Track and organize weekly to quarterly all job-readiness training, placement, retention, and follow-up services case notes and outcomes progress on coordinated entry system HMIS/Salesforce platforms, including within internal tracking sheets.

4. Create/implement job-readiness services/workshops such as resume writing, mock interviews, computer literacy, etc. via in-person, virtual, and social media platforms on a weekly basis.

5. Implement various placement strategies on a weekly basis with jobseekers such as direct placements, on-the-job training (OJT), job fairs, targeted local hire, prescreening and matching employer referrals, etc.

6. Achieve 10+ of job placements monthly with fluctuation according to program quotas.

7. Outreach, engage, cultivate relationships among businesses & employers weekly.

9. Maintain files for all business services provided (e.g., employer files) such as business needs assessment forms, clients referrals, etc. within specific data systems, including but not limited to internal databases, spreadsheets, HMIS/Salesforce.

10. Gather, organize, and post job leads, recruitment events, hiring employers, job fairs, etc. on a consistent basis via hard copy and virtual/social media platforms.

11. Organize job displays within the Trinity Center Workforce Opportunity Development board location and keep updated.

12. Facilitate weekly to monthly case conferencing for member caseload amongst the staff team and key partners to ensure adequate service delivery and monitor progress towards all program outcomes.

13. Oversee referrals from businesses, employers and partners collaborating with the Workforce Pathways Development program.

14. Initiates and participates within employer work groups, round tables, chambers of commerce, business corridors and other initiatives in appropriate targeted sectors.

15. Help lead monthly/quarterly advisory council meetings with employers who serve as advisors for Trinity Center’s Workforce Opportunity Development Program.

16. Complete weekly/monthly/quarterly reports to provide the organizational leadership with ongoing program progress and success.

17. (Co)Facilitate weekly to monthly case conferencing for member caseload at the weekly case management meeting.

18. Complete, maintain, and self-audit all employer files, and employment services.

19. Understand and follow the coordinated entry system (HMIS/Salesforce) delivery model and collaborate with case managers to ensure coordinated services and the smooth transition of members from skills development and training to employment services through follow-up.

20. Be flexible in rotating the work schedule at times when service delivery requires it such as during recruitment activities, which can include evening work.

21. Maintain professional boundaries and a positive work environment with all members, staff, partners, supporters, and collaborators.

22. Manage all member concerns, complaints, feedback, and recommendations promptly and with professionalism and with the support of the staff team or Director as needed.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in related field; or minimum four years of related experience within the workforce development sector.

• At least 2 – 4 years’ experience in providing job development, staffing or business services in non/for profit organizations.

• Experience, comfort, and desire to work with various vulnerable populations such as homeless, imminently homeless, veterans, disabled, low-income, etc.

• Proficiency in Microsoft Office, Salesforce (Word, Excel, Ppt)

• Proficiency in data tracking systems and tools (e.g., HMIS/Salesforce)

• Strong organizational skills to manage large caseload, data, and reporting duties.

• Demonstrated ability to work on multiple projects simultaneously, meet deadlines.

• Reliable, flexible collaborator who works well with minimal supervision, has a

excellent work ethic and can set and maintain personal boundaries.

• Demonstrated knowledge of member community resources & services.

• Reliable transportation, valid driver's license, and car insurance as required by law.

PREFERRED QUALIFICAITONS

• Workforce development/Staffing/business/job placement services experience.

• Work force development service delivery experience highly desirable.

• Dedicated experience in working with vulnerable populations is highly desirable.

• Bilingual in Spanish/English is highly desirable.

WORK ENVIRONMENT

1. On occasion walk or drive to different local sites throughout the day.

2. Regularly required to sit, stand, bend, and occasionally lift or carry up to 20 lbs.

3. Combination of field and office environment.

4. May necessitate working in busy and loud environments.

5. May be exposed to elements like cold, heat, dust, noise, and odor.

Job Tags

Similar Jobs