Job Description

Retail Sales and Operations Assistant 

West Coast-based fine jewelry company is seeking a highly organized and efficient Retail Sales and Operations Assistant to join our NYC retail team. The primary responsibility of this role is to assist with all in-store operations while delivering exceptional customer service. Key duties include answering the phone, gathering client information, processing in-store purchases, fulfilling web orders, organizing inventory, maintaining tidy displays, assisting with jewelry pulls, and handling merchandise go-backs during busy sales periods. The Retail Sales and Operations Assistant will also play an integral role in shipping and receiving and will report directly to the Operations Manager. The ideal candidate is a dynamic self-starter, based in the New York Metropolitan area, and available to work weekends.

Key Responsibilities:

• Processing Sales: Operating the point-of-sale system, processing payments, handling returns and exchanges.
• Product Knowledge: Maintaining a thorough understanding of our jewelry offerings, including styles, materials, and pricing, to effectively assist the Sales Team during client interactions.
• Inventory Coordinating: Assisting with organizing merchandise to ensure accurate inventory records and keeping displays neat and properly organized. 
• Store Presentation: Maintaining cleanliness of the sales floor, tidying up displays, and ensuring store appearance is neat and organized.
• Client Support: Answering the phone, greeting clients upon arrival, offering beverages and gathering relevant customer information to enhance their shopping experience.
• Sales Support: pulling or replenishing requested backstock, answering the phone, and assisting the sales team in an effort to support a great customer experience.
• Shipping and Order Processing: Preparing and shipping web orders in collaboration with Operations Manager, shipping and receiving of all in and outbound shipments. 
• Merchandise Receiving: Processing all incoming merchandise, ensuring it is tagged correctly and organized properly. 

Qualifications:

• 2+ years retail experience, preferably in a jewelry or luxury goods environment.
• Strong communication and interpersonal skills, with the ability to connect with a wide range of customers.
• Ability to work primarily on weekends, with flexibility in hours as needed.
• Highly organized, reliable, and able to multitask in a fast-paced environment.
• Experience with inventory management, Shopify, and CRM systems is a plus.

Compensation: $28-30 per hour

To apply:

Send your resume and a cover letter to careers@spinellikilcollin.com . Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required.

We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!

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