Tier 2 IT Desktop Support Job at Brooksource, Indianapolis, IN

L0JoT3JoWVpwQTRXWXlvL2VRVlZBV1gzV2c9PQ==
  • Brooksource
  • Indianapolis, IN

Job Description

Tier 2 IT Desktop Support

Location : Onsite, Downtown IN | Monday–Friday, 8 AM – 5 PM

Contract : 6-Month Contract-to-Hire

Role Overview:

We are seeking a Tier 2 IT Support Technician for our retail real estate client, a leader in managing shopping centers and commercial properties. The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and experience working in corporate IT environments.

Key Responsibilities:

  • End-User Support : Provide Tier 2 technical support, primarily for HQ employees, including virtual assistance.
  • Device Management : Support Windows & Mac (100+ Macs) , iPhone/iPad deployment, and laptop imaging & deployment .
  • System Administration : Handle Active Directory tasks (password resets, unlocking accounts).
  • Intune & Print Management : Manage Intune MDM and multi-function printers .
  • KPI-Driven Performance : Maintain SLA compliance—most issues resolved within 3 days and contribute 2 knowledge base articles per month .

Requirements:

  • 3-4+ years of IT support experience
  • Experience in 400-500 user environments
  • Strong knowledge of Windows OS, Mac, iPhone/iPad deployment
  • Experience with Intune, Active Directory, and Imaging/Deployment
  • Ability to work efficiently within defined SLA/KPI metrics

Additional Details:

  • Interview Process : Two rounds, virtual
  • Downtown Parking Covered

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Tags

Contract work, Local area, Remote job, Monday to Friday,

Similar Jobs

Commercial Roofing Specialties, Inc.

Roofing Sales Account Manager Job at Commercial Roofing Specialties, Inc.

 ...CRS, Inc. is an established roofing supplier, specializing in both residential and commercial roofing materials for over 40 years. We are...  ...desires to succeed to join our Residential and/or Commercial Sales team. A background in residential or commercial roofing, roofing... 

Vertex Hospitality Group

Director of Supply Chain (Bilingual | English & Chinese) Job at Vertex Hospitality Group

 ...YR | Location: Branchburg, NJ (On-site) Position Overview We are seeking a highly experienced and strategic Director of Supply Chain to oversee the supply chain operations for our hospitality group. The ideal candidate will have a strong background in supply chain... 

DivIHN Integration

Translator Job at DivIHN Integration

 ...manufacturing plant environment. The ideal candidate will have a deep understanding of both languages and cultures, ensuring that spoken translations are not only accurate but also culturally appropriate. Key Responsibilities Interpret spoken communication between... 

VMGROUPE

Marketing Associate Job at VMGROUPE

 ...Position: Marketing Associate Location: In the NYC Office + Hybrid Reporting Into: Account Directors, Chief Creative Officer, Managing...  ..., we specialize in beauty, fashion, jewelry, fragrance, fine food, wine, spirits, and real estate. We create desire, delivering exceptional... 

Aequor

Laboratory Technician Job at Aequor

 ...Job Title: Lab Technician Location: Gainesville, GA Duration: 06 months contract + Temp to perm based on company needs and worker...  ...at 6am and some overtime should be expected. Duties: Assist in producing Marek's disease vaccine per SOPs. Maintain...