Training Specialist Job at Swoon, Providence, RI

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  • Swoon
  • Providence, RI

Job Description

🧠 About the Role:

We’re partnering with a leading organization in Cumberland, RI seeking a skilled Training Specialist to support their Customer Service Operations Contact Center . In this role, you’ll deliver impactful training to both new hires and current employees while also developing learning materials that help drive high-quality customer experiences.

This is a great opportunity to join a collaborative and fast-paced environment where your work directly contributes to employee success and customer satisfaction.

📌 Details:

  • Contract Length: 4 months
  • Pay Rate: $33/hour (W2)
  • Start Date: ASAP
  • Work Environment: 100% onsite, Monday–Friday

🎯 Key Responsibilities:

  • Facilitate instructor-led training (ILT) sessions onsite for new and existing staff
  • Design and update training materials: job aids, SOPs, eLearning modules, assessments
  • Collaborate with Subject Matter Experts (SMEs) and team leads to identify skill gaps and improve curriculum
  • Track and report on training effectiveness using assessments and feedback
  • Ensure all materials align with company processes, systems, and tools
  • Stay up to date on best practices in learning methodologies and delivery

Qualifications:

  • 5+ years of experience in training, instructional design, or learning & development
  • Experience delivering training in a call center or customer service environment is a strong plus
  • Strong communication and presentation skills
  • Proficiency in tools such as Microsoft PowerPoint, LMS platforms, and (bonus) Articulate or similar
  • Ability to work onsite full-time in Cumberland, RI

Job Tags

Full time, Contract work, Immediate start, Monday to Friday,

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