Training Specialist Job at Swoon, Providence, RI

L0JsS3F4VVlwUW9UYmlzL2ZnRmJCR2ozV3c9PQ==
  • Swoon
  • Providence, RI

Job Description

🧠 About the Role:

We’re partnering with a leading organization in Cumberland, RI seeking a skilled Training Specialist to support their Customer Service Operations Contact Center . In this role, you’ll deliver impactful training to both new hires and current employees while also developing learning materials that help drive high-quality customer experiences.

This is a great opportunity to join a collaborative and fast-paced environment where your work directly contributes to employee success and customer satisfaction.

📌 Details:

  • Contract Length: 4 months
  • Pay Rate: $33/hour (W2)
  • Start Date: ASAP
  • Work Environment: 100% onsite, Monday–Friday

🎯 Key Responsibilities:

  • Facilitate instructor-led training (ILT) sessions onsite for new and existing staff
  • Design and update training materials: job aids, SOPs, eLearning modules, assessments
  • Collaborate with Subject Matter Experts (SMEs) and team leads to identify skill gaps and improve curriculum
  • Track and report on training effectiveness using assessments and feedback
  • Ensure all materials align with company processes, systems, and tools
  • Stay up to date on best practices in learning methodologies and delivery

Qualifications:

  • 5+ years of experience in training, instructional design, or learning & development
  • Experience delivering training in a call center or customer service environment is a strong plus
  • Strong communication and presentation skills
  • Proficiency in tools such as Microsoft PowerPoint, LMS platforms, and (bonus) Articulate or similar
  • Ability to work onsite full-time in Cumberland, RI

Job Tags

Full time, Contract work, Immediate start, Monday to Friday,

Similar Jobs

Syndicatebleu

Sourcing Analyst Job at Syndicatebleu

 ...Our client, a global toy and entertainment company is seeking a Sourcing Analyst to join their Global Procurement Logistics team. In this role, youll support the procurement of ocean freight services to help ensure smooth and cost-effective operations across our supply... 

First Quality

Product Lifecycle Management Specialist Job at First Quality

 ...offices in Pennsylvania, South Carolina, Georgia, and Canada. First Quality is a diversified family of companies manufacturing consumer products ranging from Absorbent Hygiene (adult incontinence, feminine care, and baby care), Tissue (bath and towel), and Industrial (print... 

LTIMindtree

Business Data Analyst Job at LTIMindtree

 ...at scale. For more information, please visit . Business Data Analyst Jersey City, NJ Please apply this Job Through given Link...  ...range, individual pay is determined by work location and job level and additional factors including job-related skills,... 

OneSparQ

Print Press Operator (JOB ID 1375) Job at OneSparQ

OneSparQ is looking for Print Press Operator for a manufacturing company located in Streetsboro, OH. There are multiple shifts available listed below. Required Skills: ~1+ years of experience doing set up and operation on print press machinery Additional Skills...

Venus Aesthetic Intelligence

Inside Sales Representative Job at Venus Aesthetic Intelligence

 ...Title: Inside Sales Representative Reporting to Regional Sales Director Location: Central-USA We have an exciting opportunity...  ...~ Minimum of 3-5 years of sales experience ~1 3 years of Medical Aesthetics sales experience ~ Medical device and capital equipment...