Job Description

The Unbanking Center Manager will be responsible for overseeing the daily operations of the branch, ensuring exceptional member service, managing staff, and driving the credit unions growth. Strong leadership will be instrumental in fostering a positive work environment, achieving financial targets, and upholding compliance standards for Community Choice Credit Union.

What You’ll Be Responsible For:

• Leadership & Management: Lead, motivate, and coach staff to achieve performance goals and deliver excellent service to members. This role will supervise, train, and monitor the work of direct reports through ongoing training and development opportunities that will enhance employee skills and knowledge. Manage and conduct regular performance evaluations and address any performance issues in a timely manner.

• Operations Management: Oversee all center operations, including cash handling, member transactions, and account maintenance, to ensure efficiency and accuracy. Perform all facets of deposit and lending operations including account openings and credit analysis of loans. Monitor center performance metrics and take proactive steps to address any areas needing improvement.

• Business Development: Develop and implement strategies to attract new members and grow existing member relationships. Drive center profitability by achieving revenue targets, managing expenses, and minimizing risk. Prepare and present regular reports on center performance to senior management.

• Member Service Excellence: Foster a member – centric culture within the center by promoting a welcoming and engaging environment for members. Resolve member inquiries, complaints, and escalations promptly and effectively. Identify opportunities to enhance member satisfaction through service offerings and personalized solutions.

Who We’re Looking For:

• 3-5 years’ experience in financial services, with at least 2 years in a supervisory or managerial role.
• Strong leadership skills with the ability to inspire and motivate a team.
• Through understanding of financial products, services, and industry regulations.
• 2 year college degree or completion of a specialized course of study at a business or trade school.

Why You’ll Love It Here:

Team-Oriented Culture: Collaborative and supportive onsite culture, we work together to achieve success.

Growth Opportunities: Bring your competitive edge and drive – we offer a career path where your hard work will be rewarded.

Comprehensive Benefits Package: Competitive salary, health benefits, generous 401K matching program, maternity & parental leave, flexible time off, and more.

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