Job Description
Job Summary:
We are seeking a dynamic and results-driven Regional Manager to join our Operations team. The ideal candidate will plan, direct, and coordinate field operations, ensuring seamless daily operations, optimal use of materials and human resources, and superior client satisfaction within the assigned district.
Essential Functions:
- Client Relationship Management: Establish and maintain deep client relationships.
- Site Inspections: Conduct periodic location inspections (minimum once per month) and report findings/issues.
- Deficiency Resolution: Address and resolve deficiencies within SLA timeframes.
- Prospective Client Engagement: Perform walk-thrus and provide estimates for potential clients.
- Service Scheduling: Track and ensure periodic services are scheduled and completed.
- Service Upselling: Identify and cross-sell additional service opportunities.
- Customer Service: Resolve client complaints and ensure high levels of customer satisfaction.
- Team Management: Manage District Managers, Account Coordinators, and other team members.
- Staffing: Screen, hire, train, and dismiss regional team members; address performance issues.
- Overtime Management: Minimize overtime within the assigned region.
- HR Coordination: Notify HR/Payroll and Operations of all staffing changes.
- Emergency Response: Be on-call for emergencies during evenings and weekends.
- Profitability Management: Manage the profitability of all service locations within the assigned region.
Key Requirements:
- Industry Experience: Experience in the commercial cleaning industry is a plus.
- Detail Orientation: Strong attention to detail and communication skills (email, phone).
- Results Orientation: Ability to resolve challenges and emergencies promptly.
- Multitasking: Capable of handling multiple projects simultaneously.
- Customer Focus: A proactive, can-do approach to problem-solving.
- Administrative Skills: Knowledge of administrative and clerical procedures.
- Technological Proficiency: Proficiency with email, spreadsheets, smartphones, and relevant software applications.
Additional Responsibilities:
- Perform other tasks as assigned by management.
Knowledge Areas:
- Administration & Management: Strategic planning, resource allocation, human resources modeling, leadership, production methods.
- Customer & Personal Service: Customer needs assessment, quality standards, customer satisfaction evaluation.
- Computers & Electronics: Knowledge of electronic equipment, computer hardware, and software.
- Public Safety & Security: Equipment, policies, procedures, and strategies for security operations.
- Production & Processing: Raw materials, production processes, quality control, cost management.
Skills:
- Active Listening: Fully understanding others' points.
- Speaking: Effective verbal communication.
- Service Orientation: Proactively seeking ways to assist others.
- Coordination: Adjusting actions in response to others' actions.
- Time Management: Efficiently managing your own and others' time.
- Critical Thinking: Analyzing options for problem-solving.
- Judgment & Decision Making: Weighing costs and benefits to make decisions.
- Problem Solving: Developing and implementing solutions.
- Monitoring: Assessing performance to make improvements.
- Personnel Management: Motivating, developing, and directing people.
- Instructing: Teaching others.
Abilities:
- Written & Oral Comprehension and Expression: Clear communication in writing and speech.
- Technology: Adapting to new software and platforms.
- Deductive Reasoning & Problem Sensitivity: Identifying and addressing potential issues.
- Speech Recognition & Clarity: Understanding and being understood by others.
Work Styles:
- Integrity, Leadership, Attention to Detail, Dependability, Cooperation, Independence, Stress Tolerance, Initiative
Technology:
- Software Proficiency: Google Apps, G-Suite, Microsoft Office, WinTeam.
Education & Experience:
- Education: No formal education required; High School Diploma/GED preferred.
- Experience: Minimum of 5 years of related experience, or an equivalent combination of education and experience.
- Licenses/Certifications: Valid Driver's License.
Supervisory Responsibilities:
- Supervises Account Coordinators and Supervisors.
Physical Requirements:
- Mobility: Frequent sitting, standing, walking, and driving.
- Physical Activities: Occasional bending, stooping, climbing, kneeling, balancing, pushing, pulling, squatting, crouching, crawling; frequent lifting and carrying (up to 50 lbs).
- Dexterity: Frequent reaching, handling, finger dexterity, feeling.
- Communication: Constant spoken word communication and hearing ability.
- Vision: Constant far and close vision, color vision, depth perception, and focus adjustment.
Working Conditions:
- Travel: Frequent travel outside of the normal commute.
- Noise Level: Moderate noise environment.
Job Tags
Weekend work, Afternoon shift,