Privacy Policy
Privacy Policy for Metrocosmo Limited
At Metrocosmo Limited, accessible from https://metrocosmo.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Metrocosmo Limited and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Metrocosmo Limited. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
Metrocosmo Limited follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Metrocosmo Limited uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Third Party Privacy Policies
Metrocosmo Limited’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
How this website handles your information
When you send an enquiry, request a call back, list a property or chat with our online assistant, we keep the details you provide (such as your name, phone number, email and message) so that our team can respond and follow up on your request.
We measure how the website is used (for example, page views and taps on call or WhatsApp buttons) without advertising cookies and without storing your IP address. Properties you save or compare are stored only on your own device.
Messages you send to our online assistant are processed to answer you and may be reviewed by our team to improve our service. We do not sell your personal information.
Your rights under the Data Protection Act, 2019 (Kenya)
Under Kenya’s Data Protection Act, 2019, you have the right to be informed of how your personal data is used, to access your personal data held by us, to object to the processing of all or part of your personal data, to have false or misleading data corrected, and to have false or misleading data deleted.
To exercise any of these rights, contact us at info@metrocosmo.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Metrocosmo Limited does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.